Business Roaming

Worry Off. Business Roaming On.

Super Saver Roaming Packs
Starting from AED 100/week

Stay connected to your business, from wherever you are. 

International Roaming Add-ons starting from just AED 15/day

Travel out of the UAE with the luxury of staying connected to your clients and employees with our roaming packs that are designed to be 100% flexible based on your precise needs. Choose between daily, weekly, monthly and even annual packs, along with the convenience of them being activated only when you’re in the country of travel! 

Wide-Ranging Coverage

Reliable coverage across 190 destinations and 820+ Network Partners

Scheduled By You

No bill shocks with PAYG data being blocked by default and the choice of your preferred duration, daily, monthly or even annual!

Dedicated Flexibility

Choose on your terms, with one-time and auto-renewal, both at your disposal. 

Tap into reliable, zero commitment, roaming solutions

Choose between one-time or auto-renewing roaming packs with zero commitment and the flexibility to cancel anytime, available at your fingertips!

The Service Providers in the USA are undergoing a massive transition due to which all 2G/3G related services have been phased out.

This means that you will need to connect to the network with a VoLTE compatible device. The new generation of VoLTE technology offers you an enhanced experience with higher quality calls, the ability to browse the internet simultaneously while on a call, and heightened battery life.

In order to ensure you gain access to your VoLTE roaming, you will need to connect to AT&T USA and enable roaming data along with the VoLTE call option on your device.

This change will be in effect from July 1st 2022.

In the case that you do not have a VoLTE-compatible device, you will not be able to make or receive roaming calls in the USA.

Out of usage charges, i.e. Standard Tariff: When a subscriber uses international roaming without using a roaming add-on or with a non-preferred roaming partner, then the following standard rates would apply.

SERVICEGCC COUNTRIESREST OF THE WORLD (ROW)*SATELLITE, MARITIME &
FLIGHT OPERATORS*
Incoming callAED 0.808/minAED 4.25/minAED 5.25/min
Outgoing call to the UAEAED 2.203**/minAED 9.50/minAED 15/min
Outgoing local callAED 0.881/minAED 4.50/minAED 10/min
Outgoing call to othersAED 9/minAED 13/minAED 15/min
Outgoing SMSAED 0.22/SMSAED 2/SMSAED 4/SMS
Incoming SMSFreeFreeFree
DataAED 0.04626/30KBAED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)
AED 1/10KB (Postpaid & Prepaid in Lebanon)
AED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)

 

*VAT not applicable

**When roaming in the GCC zone, call charges to the UAE (AED 2.203/min) apply also on calls to other GCC countries

For roaming related queries or assistance, subscribers can contact the Travellers helpline at +9718002300

For Customers subscribing to Roaming Add-ons

How are Etisalat’s Roaming Services activated?

Etisalat’s roaming services are activated by default on every Postpaid and Prepaid mobile lines.

What are the standard roaming charges?

Etisalat’s standard roaming charges are as per the following:

SERVICEGCC COUNTRIESREST OF THE WORLD (ROW)*SATELLITE, MARITIME &
FLIGHT OPERATORS*
Incoming callAED 0.808/minAED 4.25/minAED 5.25/min
Outgoing call to the UAEAED 2.203**/minAED 9.50/minAED 15/min
Outgoing local callAED 0.881/minAED 4.50/minAED 10/min
Outgoing call to othersAED 9/minAED 13/minAED 15/min
Outgoing SMSAED 0.22/SMSAED 2/SMSAED 4/SMS
Incoming SMSFreeFreeFree
DataAED 0.04626/30KBAED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)
AED 1/10KB (Postpaid & Prepaid in Lebanon)
AED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)

 

Is Roaming Data Disabled by default?

Yes, Roaming Data is disabled by default to avoid bill shocks. Users would need to subscribe to an add-on with roaming data allowances to use Data Roaming or unblock PAYG data. Subscribers can unblock the service and use it at standard rates by sending ‘UBLOCK’ to 1010 (T&Cs apply).

Do I need to pay rental for roaming add-ons while I am not roaming?

Most of the add-ons being introduced by Etisalat get charged while first usage is done in the Preferred Roaming Partner.

From when does the validity of the pack start?

Validity of the pack starts from the first usage in the Roaming Network.

What is meant by first usage?

First Usage applies from when Data is used  or Incoming Voice Calls are received or Outgoing Voice Calls are made when overseas, in the Preferred Roaming Partners Networks. 

What are Flexi minutes?

A. Flexi Minutes include Incoming Roaming Calls, Local Outgoing calls, Call back to UAE & International Calls to 100+ countries.

In which networks will these packs work?

These packs will work in Preferred Roaming Partners Networks of Etisalat.

Where can we find list of preferred roaming partners?

The list can be found at business preferred roaming partners

Do Roaming add-ons offer Data Lock feature?

Yes, these packs offer data lock feature wherein the data will not work on Non Preferred Roaming Network. However, customers can make or receive calls in non-preferred Roaming Network at standard roaming rates.

Where can Umrah and Haj pack be used?

Umrah & Hajj pack can be used in any network in Saudi Arabia (Mobily, STC and Zain)

Where can Umrah and Haj packs be used?

Umrah & Hajj pack can be used in any network in Saudi Arabia (Mobily, STC and Zain)

For Customers traveling to the USA

Which network in the USA should I use to make and receive calls?

You are recommended to connect to AT&T USA’s network, enable roaming data along with the VoLTE option to make/receive calls. Please ensure your device is VoLTE compatiable.

What does VoLTE offer?

The new generation of VoLTE technology offers you an enhanced experience with higher quality calls, the ability to browse the internet simultaneously while on a call, and heightened battery life.

How do I enable VoLTE Calling on my device?

Firstly, please ensure your smartphone is VoLTE compatible. You will then need to enable Roaming Data plus, enable VoLTE calling your device to use it.

Will I be able to send SMS using AT&T USA network while roaming?

Absolutely, SMS can be sent and received while using the AT&T USA network.

Will I be able to activate or purchase add-ons using the code *177# code?

This is a USSD code and unfortunately you will no longer be able to dial to similar codes as these only work in LTE networks.

Will I be able to latch onto the AT&T USA network without a data add-on?

Yes, you will be able to do so however you will need to keep your roaming data on.

Will I need to change my data settings for VoLTE roaming?

Yes. roaming data is required to be enabled on your device in order to use VoLTE..

Standard Roaming Tariffs:

Enjoy the standard international roaming rates when you travel abroad, charged on a Pay-as-You-Go basis.

ServiceGCC countries*Rest of the world (ROW)*Satellite, Maritime & Flight Operators*
Incoming callAED 0.808/minAED 4.25/minAED 5.25/min
Outgoing call to the UAEAED 2.203**/minAED 9.50/minAED 15/min
Outgoing local callAED 0.881/minAED 4.50/minAED 10/min
Outgoing call to othersAED 9/minAED 13/minAED 15/min
Outgoing SMSAED 0.22/SMSAED 2/SMSAED 4/SMS
Incoming SMSFreeFreeFree
DataAED 0.04626/30KBAED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)
AED 1/10KB (Postpaid & Prepaid in Lebanon)
AED 1/30KB (Postpaid)
AED 1.5/30KB (Prepaid)

*VAT not applicable
**When roaming in the GCC zone, call charges to the UAE (AED 2.203/min) apply also on calls to other GCC countries

By default, roaming Data is blocked. Subscribers can activate the roaming Data PayG, subscribers service and use it at Standard Rates. To unblock, send ‘UBLOCK’ to 1010. We recommend for subscribers to get a suitable roaming add-on pack.

Should subscribers connect to Non-Preferred Partners Networks while having their Roaming add-ons, they will by default be charged Standard Tariffs. In order to ensure you do not undergo these charges, please connect to Preferred Network Partners only. View list of partners here: Preferred Roaming Partners

Channels of Roaming Add-on Activation:

  1. SMS: Subscribers can activate add-ons by sending SMS to 1010.
  2.  USSD: Subscribers can dial USSD code *177# and follow the on-screen instructions to select the desired add-on.
  3. Business Online Portal: Users can follow this link to activate their add-ons 
  4. Etisalat Business App

 

Roaming Callback App T&Cs:

  • Offer excludes calls to satellite & premium numbers.
  • Callback minutes are not deducted from voice roaming packs, if any.
  • Non-Android or iOS mobile users can still make an outgoing roaming call at this special flat rate by dialling: *145*00(CountryCode)(PhoneNumber)#. You can also use either enter “+” or “00” For example: If you are roaming in the UK, dial: *145*0097150xxxxxxx#OK (to call Etisalat number) or *145*0096611yyyyyyy#OK (to call a landline in KSA – Riyadh)

For roaming related queries or assistance, subscribers can contact the Travellers helpline at +9718002300.

Your digital channels to instantly subscribe

Quick Code

Dial *125# and follow on-screen instructions to activate/deactivate any add-on or check your current balance.

Business Online Portal

Log in to Etisalat’s Business Online Portal to shop, manage and monitor your desired add-ons effortlessly.

Etisalat Business App

Download and log in to Etisalat’s Business App to shop, manage, view and track your add-ons, on the go.

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Looking to make an outgoing roaming call for AED 3/minute?

Use the code below and activate Roaming Callback, today! After you have activated this function, simply select a contact and make a call normally. A pop-up will notify you about receiving a call from Etisalat, displaying your number. Accept the call and get connected!

DIAL *145*00(CountryCode)(Number)#

Looking for the latest business devices?

Choose between the latest Apple and Samsung smartphones or tablets with the convenience of fixed, easy monthly payments, starting from as low as AED 90/month with zero interest!