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Get a Free iPhone upgrade every year

with iPhone For Life Program!

The best way to own a new iPhone every year

Experience the best of what the iPhone has to offer every year with the “iPhone for Life” program exclusively for etisalat users.
This unique program allows customers subscribed to the latest iPhone Contract Offers to get a free upgrade to the latest iPhone upon completing 12 months of your contract.
With the “iPhone for Life” program, no more waiting for your contract to end. Just upgrade your current iPhone to a new one*, and your new contract begins.
You can also get 200GB of iCloud storage, free for two months from Apple.
Explore our “New Features” link for the latest features tailored around meeting your needs.
*Terms and Conditions apply

Who is Eligible?

To be eligible, you will have to purchase the latest iPhone on an 18- or 24-month contract, and join iPhone for life Program. For example: iPhone 8 on 18 Month Smart Pay Contract.
To be eligible to Upgrade to the latest iPhone Smartphone : You need to be an iPhone for Life Subscriber on iPhone 7 or iPhone 7-Plus . Your old iPhone will be upgraded after the evaluation of etisalat technical expert team. The old smartphone can be accepted by etisalat only if it is in a good condition.
Older iPhone Models including IPhone 6s, iPhone 6s Plus, iPhone 7 and iPhone 7 Plus subscribers are not eligible for the service.

New Features

Broken Screen Fee

The “Broken Screen Fee” is a new option that entitles “iPhone for Life” subscribers to return their iPhone device & upgrade to the latest one even if the front screen is cracked or broken as long as the LCD screen is not damaged.
You will be able to enjoy this option at the time of signing up the iPhone Contract with “iPhone for life” Program by paying one-time AED 99 charge.
You are required to return your old iPhone devices to etisalat’s selected upgrade locations* where the device will be evaluated and accepted if it fulfills the “Broken Screen Condition”.

The “Broken Screen” acceptance condition

The etisalat technical team at the time of upgrade will review your old iPhone device to base the screen acceptance condition.
There will be no additional charges at time of upgrade if you have applied for the “Broken Screen Fee” at the time of signing the contract- and the device is accepted under Broken Screen Condition.
“Broken Screen” Fee is only available at the time of signing a new iPhone Contract through the “iPhone for Life” Program.

How to subscribe & upgrade

Join the program
Purchase the latest iPhone, for example, iPhone 8 or iPhone 8 Plus on a 18 or 24-month contract and join the iPhone for Life Program
Choose to pay the Broken Screen Fee*
Make Sure Your Device is Ready
After completing your 12-month contract, prepare your device for upgrade, backup your data and make sure it’s in good condition*
Return Your Device
You can visit any etisalat selected stores, return your old iPhone* and get the new iPhone on contract plans.
*Terms and Conditions apply
*Broken Screen fee is applicable only at the time of signing the iPhone contract with iPhone for Life Program

How to upgrade?


Step one: Make sure your device is ready

Step two: Get Your device evaluated

Step three: It’s time to upgrade

Step one: Make sure your device is ready">Make sure your iPhone is in good working condition*

Step two: Get Your device evaluated">Visit selected etisalat upgrade stores

Step three: It’s time to upgrade">You can now return your old iPhone and get the new device

Step one: Make sure your device is ready">Backup your old iPhone’s data

Step two: Get Your device evaluated">Our Technical Team will assist you

Step three: It’s time to upgrade">Select your new iPhone contract at 18/24 months

Step one: Make sure your device is ready">Remove all your personal data

Step two: Get Your device evaluated">Check your contract eligibility

Step three: It’s time to upgrade">Renew your iPhone for Life program

Step one: Make sure your device is ready">Disable any device lock features

Step two: Get Your device evaluated">Check availability of the new iPhone

Step three: It’s time to upgrade">It's time to upgrade

Step one: Make sure your device is ready">-

Step two: Get Your device evaluated">Perform a quick validation check on your old iPhone

Step three: It’s time to upgrade">-

Data Transfer options

Here are few data transfer options/ tips to back up the data on your phone.

Choose a backup method: Before you get started, learn the difference between making backups with iCloud and iTunes and choose the method that is best for you. In case you ever need an alternative backup, you can make one in iCloud and another in iTunes.

What to do before returning your iPhone to clear setting?

Free 200GB iCloud Storage

Before moving to your new iPhone, don’t forget to back it up. You can get 200GB of iCloud storage, free for two months from Apple.

AED 10.99 monthly charges will be applied after the free period.

Offer available to Apple customers who are signed in and using a 5GB iCloud storage plan. Offer expires 03/31/2018. You may change or cancel your plan at any time.

Device Condition

At the time of upgrade, after completing the 12 month contract, make sure:
1. Your old iPhone is in good working condition.
2. It is possible to switch on the old iPhone and have access to the old iPhone’s IMEI number by pressing *#06# (the IMEI should match the old iPhone originally purchased)
3. The old iPhone functions normally, for example, it is capable of making and receiving calls can connect to the Internet and the touchscreen functions properly
4. The old iPhone is free from physical damage, except for normal wear and tear (for example, it does not have liquid damage, a cracked or discoloured display or casing, connector damage or faulty or broken SIM reader)
5. The old iPhone is provided with a fully functioning battery
6. The old iPhone do not have disassembled, customised or non-original parts
7. All activation and locking features of the old iPhone have been disabled (e.g. find my device on iOS 7+ devices)
8. The SIM card has been removed from the old iPhone
9. The memory card (if any) has been removed from the old iPhone
Additional Broken Screen acceptance Condition to the program
1. The Old Smartphone is free from physical damage, except for normal wear and tear (for example, it does not have liquid damage, or discolored display or casing, connector damage or faulty or broken SIM reader).
2. The front glass may have some form of damage but the LCD screen must still be fully functioning and is not:
- Chips, cracks and shattered front glass is allowed
- Front glass lifting allowed

Where to go

• To subscribe to iPhone for Life Program / Broken Screen Service, please visit any etisalat Business Centre or call our call center.
• To upgrade to the latest iPhone device, please visit any of our 27 upgrade locations.

Outlets Store Location City
etisalat T&A Building Business Centre Airport Road Abu Dhabi
etisalat Abu Dhabi Mall Outlet Abu Dhabi Mall Abu Dhabi
etisalat Marina Mall Outlet Marina Mall Outlet Abu Dhabi
etisalat Yas Mall Retail Yas Mall outlet Abu Dhabi
etisalat Dalma Mall Retail Store Delma Mall Outlet Abu Dhabi
etisalat Al Mushrif Mall Outlet Mushriff Mall outlet Abu Dhabi
etisalat Al Mafraq Business Centre Mushriff Mall Outlet Abu Dhabi
etisalat Outlet in Al Ain Mall Al Ain Mall outlet Al Ain
etisalat Deira Business Centre Deira Business Centre Dubai
etisalat Al Wasl Business Centre Al Wasl Business Centre Dubai
Festival City Outlet Festival City Outlet Dubai
etisalat Al Kifaf Building Outlet Al Kifaf Store, near World Trade Centre Dubai
etisalat Dubai Mall Retail Store Dubai Mall outlet (Ground Floor) Dubai
etisalat Dubai Mall Retail Store Dubai Mall outlet (2nd Floor) Dubai
etisalat Mall of the Emirates Kiosk Mall of the Emirates outlet Dubai
Al Fahidi Retail Store Al Fahidi Street Dubai
RTA Burjuman Retail Store RTA Burjuman Retail Store Dubai
etisalat Deira Retail Store Deira City Centre outlet Dubai
etisalat Ibn Battuta Retail Ibn Batuta Mall etisalat outlet Dubai
Sheikh Zayed Road etisalat Business Centre Dubai
etisalat Manakh Business Centre Manakh Sharjah
etisalat Sahara Mall Retail Sahara Mall outlet Sharjah
etisalat Mega Mall Retail Mega Mall outlet Sharjah
etisalat Ajman City Centre Ajman City Centre outlet Ajman
etisalat Ajman Business Centre Ajman Business Centre Ajman
etisalat Fujairah Business Centre Fujairah Fujairah
etisalat Main Building Business Centre Ras Al Khaimah Ras Al Khaimah

Terms & Conditions

  • To be eligible for iPhone for Life Programme, the customer will be required to purchase the latest iPhone on 18 or 24 months contract from etisalat, for example, iPhone 7 on 18 or 24 months’ contract
  • The customer will be solely responsible for removing all data, including personal and confidential data and device locks from the old smartphone prior to upgrade to the new smartphone
  • It is the customer’s sole responsibility to backup any files or data from the old smartphone that the customer wishes to retain after upgrade. etisalat does not provide data recovery service as a part of the service. etisalat shall not be liable for any lost or disclosed files or data
  • The customer shall be responsible for removing the SIM card from the old smartphone. etisalat shall not be responsible for any costs arising from the customer’s failure to remove the SIM card
  • The upgrade to the new smartphone is provided by etisalat to the customer free of charge, if the customer has completed at least initial 12 months’ period of the Smartphone Plan
  • If the customer has not completed the initial 12-month period of the Smartphone Plan, and elects to upgrade to the new smartphone, an upgrade charge will apply. The upgrade charge will be calculated as follows: Monthly rental charge of the Smartphone Plan multiplied-by the number of months remaining to complete the initial 12-month period
  • The customer is required to return the old smartphone at specified etisalat outlets. etisalat will evaluate the condition. The old smartphone can be accepted by etisalat only if it is in a good condition
  • The upgrade to new smartphone is subject to availability of stock
  • Termination of the subscription to the existing iPhone smartphone contract will terminate iPhone for Life program and Broken Screen service.
  • The old smartphone must have the same device model, capacity and International Mobile Equipment Identity (IMEI) number as the Apple iPhone device purchased through etisalat with the Smartphone Plan.
  • In case the old smartphone has been replaced by Apple/ Apple care/ Apple Authorized service center, the customer is required to show a documentation proof of their replacement. The store will photocopy and keep a copy of the proof with the device.
  • To view full terms and conditions, click here.

Still looking for help?

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