Connection fees is 131.25 AED VAT inclusive.

Flexible Minutes could be Local, International and Incoming while roaming.

No. All Bundled Minutes are charged on Per Minute basis.

This number will no longer be a preferred number and you will get end of call nonfictions each time you calls this number while the calls to this number will be chargeable as per the normal rate.

Yes, you can cancel any Add-on during the month. When you do so, the Add-on rental will not be refunded and the remaining allowances will be kept to use until end of the month and will be removed by the start of next month.

No carry over of unused benefits, it renews every first of the month.

Rentals and Allowances are prorated on subscription, Except Data Add-ons. Data allowance is fully granted while rentals are prorated

• Free SMS to 1012:
  • Package Details: NP
  • Balance Of Allowances: NP Balance
• USSD commands *101# and *140# to check all remaining allowances
• *170# to check data only
• Through mobile app, IVR & Online

• Exit charges of AED300 apply for new customers, in case of cancellation/migrating back to Prepaid before 6 months.
• Exit fee is not applicable for customers migrated to the new postpaid plan from existing postpaid plans.

Connection fees is 131.25 AED VAT inclusive.

No. All Bundled Minutes are charged on Per Minute basis.

You will get a Sliver Numbers if you subscribed to any plan.

Flexible Minutes could be Local, International and Incoming while roaming.

• Free SMS to 1012:
  • Package Details: NP
  • Balance Of Allowances: NP Balance
• USSD commands *101# and *140# to check all remaining allowances
• *170# to check data only
• Through mobile app, IVR & Online

Consumption priority is:

• First – Add-ons
• Second - Plan minutes & Data

This number will no longer be a preferred number and you will get end of call nonfictions each time you call this number while the calls to this number will be chargeable as per the normal rate.

Yes, you can cancel any Add-on during the month. When you do so, the Add-on rental will not be refunded and the remaining allowances will be kept to use until end of the month and will be removed by the start of next month.

No carry over of unused benefits, it renews every first of the month.

Rentals and Allowances are prorated on subscription, Except Data Add-ons. Data allowance is fully granted while rentals are prorated

By the end of the contract, you can opt out of the yearly contract plan during which:

• Provided allowances during the same month will continue until the end of the month & Rentals are charged in Full.
• Following month, subscription will be moved to the New Postpaid Plan along with its benefits/Rental.

Yes, you can. The below will happen:

• The previous plan remaining data and voice allowances will be available until the end of the billing cycle. 
• New plan allowances will be provided immediately. 
• Data allowance will be given in full while minutes will be prorated.
• New plan rental will be prorated for current month and charged in full starting from next billing cycle.

• Towards the end of 12/24 month contract, an SMS [one week and one day before the contract expires] will be sent informing that the plan will be continued with the same rental and benefits.
• If you wish to opt out, send SMS “C AP” to 1012.

Exit charges of AED 105 (including VAT) X by the remaining months of the contract will apply however, the package allowances will remain until the end of the month and all rentals will be paid in full.

There are no excluded countries for international calling.

• You will be a Prestige customer once you opt in to any of the VIP plans Except for "Gold (500)" bought from Etisalat Retail
• 50% discount applies on the 2nd year rental with the same benefit

No. All Bundled Minutes are charged on Per Minute basis.

No carry over of unused benefits, it renews every first of the month.

You can redeem the Device Wallet amount only against devices.

• You can redeem the entitled device amount by visiting any of Etisalat POS.
• Deposited Wallet amount can be used only once to purchase one device.

• Device Wallet validity is two years only.
• In case two- year ended & you did not use your device wallet amount; the amount will expire and you will not be able to use it anymore.

If you are using the Wallet to redeem a device, and:

• Device price is more than the available balance in Device Wallet, the remaining unpaid amount will be added to your next bill.

• Device price is less than the available balance in Device Wallet, System will deduct purchased device amount from the Wallet & the remaining amount in the wallet will be used to adjust other outstanding charges on your account.

No. All Bundled Minutes are charged on Per Minute basis.

There are no excluded countries for international calling.

• Incoming roaming calls from flexible minutes apply to some countries only. Click here to see the list of excluded countries/operators.
• International calls to Zone 2 and Zone 3 are not deducted from the bundled flexi minutes.

No. Having Etisalat Smart plan, you will not be eligible to subscribe to New Postpaid Add-ons

No carry over of unused benefits, it renews every first of the month.

Send an SMS with “Balance” to 1012 free of charge or dial *140# and follow the instructions.

By the end of the contract, you can:

• Continue on same plan/benefits.
• Subscribe to data add-on again and start a new contract.
• Migrate to any other plan without exit charges at any time.

Exit charge for plans will be:

• For 24 Months Contract Plan: AED 105 (including VAT) X remaining contract period.
• For 12 Months Contract Plan: AED 52.5 (including VAT) X remaining contract period.

• Cancellation will be done through BC/outlet
• Exit charges will be collected on the spot upon your request to terminate the contract(s).

You will get a Sliver Numbers if you subscribed to any plan.

No. All Bundled Minutes are charged on Per Minute basis.

International call rates depend on the Zone (See attachments for Lists of countries per Zone):

• Zone 1: Deducted from bundled minutes then charged PAYG at 2 fils per second. For the list
• Zone 2: Only charged as PAYG at 6 fils per second. For the list
• Zone 3: Only charged as PAYG at different rates depending on the country. For the list

• Free SMS to 1012:
  • Package Details: NP
  • Balance Of Allowances: NP Balance
• USSD commands *101# and *140# to check all remaining allowances
• *170# to check data only
• Through mobile app, IVR & Online

By the end of the contract, you can opt out of the yearly contract plan during which:

• Provided allowances during the same month will continue until the end of the month & Rentals are charged in Full.
• Following month, subscription will be moved to the New Postpaid Plan along with its benefits/Rental.

Exit charge for plans will be:

• For 24 Months Contract Plan: AED 105 (including VAT) X remaining contract period.
• For 12 Months Contract Plan: AED 52.5 (including VAT) X remaining contract period.

• Cancellation will be done through BC/outlet
• Exit charges will be collected on the spot upon your request to terminate the contract(s).

Flexible Minutes can be used for Local & International calls only.

No. In-bundle minutes are charged on a Per-minute basis.

You can recharge via prepaid cards to use the recharged amount to subscribe to the designated Control Line Add-Ons or you can use recharged balance on a PAYG basis after total consumption of basic allowances.

Send SMS to 1012 for free to subscribe.  

No. Your bill cannot exceed the AED 80. You need to recharge your line with sufficient balance in order to avail the Add-Ons.

No carryover of unused benefits, it renews every first of the month.

Priority of consumption will be first for the add-on then basic bundle allowance.

No, special numbers cannot be called using bundle allowance.

3 months commitment applies only on the Global Data Plan. If you wish to cancel before 3 months, exit charge of Monthly Rental x Remaining Months applies. For the rest of the plans/packages, there is no commitment. You can cancel any time with no exit charge.

Send an SMS with “Balance” to 1012 free of charge or dial *140# and follow the instructions.

You will be notified via SMS in the following cases:

• On consuming 80%, 90% and 100% of data packages

No carry-over of unused benefits, it renews every first of the month.

You can do any of the following:

• Wait until the next month for the benefit renewal.
• Opt in to Monthly Mini Data Plan/Data Booster.
• Use Pay as you go/Out of bundle rates.
• Upgrade or re-subscribe. No need to cancel the package. Just subscribe again and the package will be renewed.

The call will proceed but will be charged as per standard roaming rates. We advise you to be aware of the destination you are calling to avoid extra roaming charges.

Simply dial *177# to explore and subscribe to all options related to roaming.

In addition, you can use the below subscription cancellation channels:

• Dial *101#.
• Use My Etisalat UAE App or Smiles App/Portal.
• Visit website http://roam.etisalat.ae (When outside).

You can either:

• Dial *177# or *101#.
• Use My Etisalat UAE App.

You will be notified via SMS once consuming 50%, 100% & before expiry time.

Unfortunately, the roaming Service is currently not working in Yemen Due to current situation.

Receiving SMS is free while roaming.

No. It is blocked for prepaid, but it is allowed for postpaid and it will be charged according to roaming partners’ charges

You can use My Etisalat UAE App, related banking app, recharge voucher through USSD or ask a friend in UAE to top up.

Etisalat follows uniformed data allowance configuration across its packages; units’ calculation is based on the following conversion:

• 1 GB = 1,000 MB.
• 1 MB = 1,000 KB.
• 1 KB = 1,024 Bytes.

• Allowance will be deducted on a 30 KB increments basis.
• In Lebanon, customers’ pay-as-you-go roaming data usage (Without any package) will be rated on a 10 KB pulse.

3 months commitment applies only on the Global Data Plan. If you wish to cancel before the 3 months, exit charge of Monthly Rental x Remaining Months applies.

Validity starts from the first access/usage in roaming networks.

Hajj and Omra pack is available only in Saudi Arabia (KSA) on any network.

Incoming Roaming Minutes will be consumed first before Flexi add-ons.

SMS to 1010 costs 32fils if sender is inside UAE.

In case of roaming, it will be charges as per the standard SMS charge. 

• Yes, you can simultaneously purchase roaming packages whether similar packs or different packs. However, allowances and validity periods are not cumulative. Usage priority shall be on the higher value.

• When you start a valid roaming usage (whether voice or data), it is consumed first from the Economy Class Pack.
• Once data is fully-consumed (but pack is still valid with voice allowances), succeeding data usage will activate the Daily Combo Pack 
• When you make valid outgoing calls or receive incoming calls, it will consume from the Economy Class Pack.
• Multiple subscriptions are not allowed for incoming voice roaming packs & global data plan.

It is a service that enables you to make outgoing calls from abroad with flat rate of AED 3/Min using the below methods:

• Dialing *145*00<phone number with international code>#, then press Call.
• Downloading the Roaming Call Back App

The Roaming Callback service is offered by Etisalat across 188 countries through more than 600 partner networks.

For the list of roaming partners and availability of roaming services, please visit www.etisalat.ae/roaminglist.

Please note that the Roaming Callback service code *145* could be blocked by some of the operators or used for their local services.

The destination number can be within the UAE, the visited country or any other IDD numbers (excluding calls to satellite, maritime and premium numbers). However, video calls are not supported.

No opt-in/activation is required. Flat rate is offered by default and free of subscription charge to all postpaid and prepaid customers, consumers and business.

You will be notified (via flash message) "Callback cannot be initiated to dialed destination."

Yes, they will be billed in your postpaid account as "Roaming Callback".

If you need support while you are roaming, you can ask for Etisalat Customer Care support by Dialing *145*8002300# (free for postpaid customers, AED 3 for prepaid) and an expert will call you back immediately to help you through the issue that you face.

In case that you could not reach us through the Traveler helpline due to any reason, you can still call us on the standard numbers with outgoing roaming rates:

• +971 8002300  (for Etisalat numbers)
• +971400444101 (for Non-Etisalat numbers) 
• Or write to us an email at roamingcare@etisalat.ae

• ICP for Mobile: Yes, it requires valid mobile data to work.
• ICP for eLife: No, it does not require valid mobile data to work.

No. ICP does not provide free data.

Data consumption rates are based on the call quality, which is determined by internet speed.

ICP is available for social Data users through one of the following options:

• Use the messaging feature only of BOTIM & C’Me, without subscribing to ICP.
• Enable video/audio calling features, when they subscribe to ICP.