No, Premium numbers have their special charging rates and are not considered as local minutes.

There are no hotspot hours for eLife Value Packs.

Firstly, bear in mind that the internet password is not the Wi-Fi password. The internet password is the one that etisalat provides you to connect to the network. You can reset it by dialling 101/125 and following the instruction, via online services. Meanwhile, the Wi-Fi password is the one that you use to connect your wireless devices to the wireless router. To get support on how to create, change and reset it,please click here.

Yes, you can change it by visiting etisalat outlets or by calling 101. A charge of AED 52.50 (5% VAT included) will apply.

Only one speed booster is allowed per account.

You will get a free data SIM once your request is submitted from the counter. An etisalat technician will visit you to install the external antenna and internal unit.

You can get a wireless handset phone for a monthly instalment of AED 10.50 (5% VAT included) for one year.

Unlimited internet access will be provided with a limit of 300GB/month. The speed will be reduced to 1mbps once the limit is reached.

No. Fixed LTE does not have email services.

No. There are no usernames and passwords for Fixed LTE.

A set-top box (STB) is the device that you need to enjoy the IPTV services that etisalat provides through the GPON network. We will provide it when you subscribe to any home service package that provides IPTV service like standalone eLife TV or eLife 4.0 Value Packs. It will come with a remote control as well as HDMI and ethernet cables.

STBs can either be regular or recorder (PVR). The PVR STB will enable you to record your favourite shows and enjoy the Start Over feature.

You can get up to maximum 12 STBs (1 main + 11 additional) on the same eLife account.