Required Documents to Apply for 800 Toll-free Plans:
- Valid Copy of Trade License
- Power of Attorney Copy with signature of authorised signatory.
- Tenancy Contract or Premises Ownership or Proof of Right of Occupation
- Passport copy with Valid UAE Visa of individual, as authorised by company
- Emirates ID Copy of individual, as authorised by company
- Authorisation Letter
- Establishment Card
- No Objection Letter from company permitting call-routing
Contract durations is as per agreed original contract period between the client and Etisalat with two options being available:
- 12-Month Contract: Applicable to Basic Plan & Premium Plan
- 3-Month Contract: Applicable to Regular Plan & Flat Plan
A One-Time Installation Charge would apply on the following:
Premium Plan (Plan 1): AED 300
Regular Plan (Plan 3): AED 600
No connection activation charges applicable on Flat-Rate & Basic Plans.
Billing Frequency: Monthly or Quarterly
All prices shown are excluding of 5% VAT charge.
All calls made by customers to the Toll-Free number are free for them, however the charges are levied on to the owner of the 800 toll-free number i.e. the subscriber.
For incoming calls forwarded to International Destinations, the peak-time rate charges to the corresponding country will be applicable. Click here to view rates.
Off-peak hours: 00:00 – 07:00 & 14:00 - 16:00.
A fee of AED 100/per update would apply for adding a call centre and AED 300 for altering/changing call centres after activation.
Disaster Recovery is included in the 800 toll-free service which provides alternate routes to ensure call answering at all time and under sudden unexpected circumstances. Provision for Web Access also offers companies with full control over the service through an interactive website. To view web access, customers would need to visit to www.etisalat.ae and a link is provided for the Toll-Free Service from that site or directly visit https://managemycalls.etisalat.ae. Customers may view their billing details of this service and all other accounts that they might have through Business Online Portal.
This services comes with a load-balancing-routing feature wherein the subscriber can distribute the incoming calls to different destination numbers with a pre-defined percentage (e.g. 50%-50%, 30%-50%-20% etc.)
New customers may download 800 Toll-free Application Form from here
Terms & Conditions
Company Name
The name for the 800 number must be the company’s name as per the Trade License, either full or abbreviation.
In the case of being an official distributer, the customer may have the brand represented reflected in the number. For such cases, an official letter from the customer is requested along with the supporting document, to ensure the brand association to the company.
In the case of the 800 number reflecting general terms (e.g. 800-Hotel, or 800-Car), customers can have Common Names under the following two conditions:
- The desired name should match his business activity, for example 800-HOTELS.
- Common names can only be provided under Plan 2 i.e. the Flat rate plan only, to ensure that subscriber is expecting high traffic on these common names.
Choice of Digits in 800 toll-free
The provision of a Numerical number is possible only if the number has "0 or 1" in the number range and can be taken with Plans 1 or 2.
Number & Name Reservations
Since this service is not limited by a regional format, all numerical and alphanumerical numbers are available for all regions, which entails the policy of first-come first-serve. Thus, there will be no number reservation for any customer.
Penalty Free Service:
Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.
In cases of contract breach with early termination, exit fees will be applied. The exit fee shall be calculated based on the minimum period and plan type. Early exit from the 12-month contract would equal to a 1-month charge equivalent to the plan. In the case of a 3-month contract, no termination fees would apply.
