Empower your business with our uTap packages.

Offering secure payment solutions tailored for every need

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Multi-Channel. Convenient. Quick.

Choose from our tailored packages that provide everything you need to convert your mobile device into a payment acceptance machine, with features designed to support your business at every stage.

About uTap Payment Solutions

Required Documents:

The list of documents needed to be a uTap Merchant are as follows:

For Business Proof

  1. Trade License/License Document (Copy)
  2. Articles of Association/Memorandum of Association (If applicable)
  3. Tax Registration Certificate (If applicable)

For Authorised Signatory

  1. Passport, Visa and Emirates ID of Shareholders & Authorised Signatory (Copy)
  2. Passport, Visa and Emirates ID of the ultimate beneficial owner (If applicable) (Copy)
  3. Valid Notarized Power of Attorney of Authorised Signatory (If applicable) (Copy)

For Bank Accounts

  1. Bank statement with IBAN number (Copy)
  2. Collateral/Security Deposit (if applicable for e-commerce & marketplace)    

Contract duration is as per agreed original contract period between the client and Etisalat with three options being available: 12-Month, 24-Month and 36-Month Contracts.

Billing Frequency: Monthly

All prices shown are excluding of 5% VAT charge.

  • All charges connected with uTap product purchased will be based on the plan and duration.
  •  A valid payment method will need to be provided to cover all fees, including the subscription, transactions, and any additional fees applicable.
  • Any transaction fees/charges from third-party services would be charged to your billing and is not included in your uTap subscription fee.

This service is sold on Etisalat SaaS Marketplace. When you set up an account on the Etisalat SaaS Marketplace, you will be issued a password, for which you are solely responsible for maintaining the confidentiality of your accounts and passwords, and for restricting access to them.

Other Charges:

  • All charges connected with uTap product purchased will be based on the plan and duration.
  • A valid payment method will need to be provided to cover all fees, including the subscription, transactions, and any additional fees applicable.
  • Any transaction fees/charges from third-party services would be charged to your billing and is not included in your uTap subscription fee.

Support

In the complete duration of your uTap subscription, you will have access to support that is reachable at 800UTAP for all product and payment transaction-related queries. 800UTAP offers 24/7 uptime and performance monitoring, application bug fixes, technical and banking support, platform updates for the solution, security patches and back-up management.

Early Exit:

In cases of contract breach with early termination before end of the contract duration, the following exit fees would apply:

  • Exit from the base plan only, no hardware or devices involved – 1-month of base plan rental fee.
  • Exit from base plan with a device - 1-month base plan rental fee + remainder months of rental for device.

Service Termination:

Once this service has been terminated, the subscriber will need to make any/all back up of their business data. Etisalat will not provide any back-up services and will not be liable for any data loss or depletion by the third-party.

Penalty Free Service:

Customer can exit the service contract within a maximum period of 5 days from activation without penalty charges (i.e. exit charges) if the service contract was mis-sold or the provided service did not comply with the service terms and conditions.

 

Special Offer for WIO Bank Customers

Enjoy exclusive rates and benefits with our special offer for WIO Bank customers.

Maximize your savings and efficiency with our tailored payment solutions.

Package

Commercial Rate

Rate for WIO Bank Customers

Regular

1.45% + AED 0.35 per transaction

Flat MDR of 2.05% for all domestic card transactions + No Flat Fee

International Transactions

2.50%

2.50%

Premium

2.30%

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Elite Pack - 12 Month Contract

The Elite Pack offers your business a Business Automation Plan which includes

  • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
  • Most competitive transaction cost!
  • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
  • Connected countertop technology to view, manage & govern all of your divisions including customer orders, employee management, inventory, reporting & more. Learn More   .
  • 360° visibility and control on all transactions 
  • No investment or upfront payments

Plan Benefits: 

  • Mobile Phone to Payment Acceptance Machine
  • Web Link/Pay By Link Ready
  • QR Code Ready
  • Supports Apple/Google/Samsung Pay Ready
  • Android-based Credit/Debit Card Terminal
  • Advanced Reporting and Dedicated Merchant Portal Access
  • Multi-Store and Multi-User Support
  • POS Terminal with Cash Drawer
  • Inventory/Customer/Order Management
  • Restaurant & Table Management
  • POS Reporting
  • Rental Fee: AED 549/month
  • Billing Frequency: Monthly
  • Contract Period: 12 Months
  • All prices shown are excluding of 5% VAT charge

 

Disclaimer: Etisalat by e& acts solely as a technical services provider
Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

    Elite Pack - 24 Month Contract

    The Elite Pack offers your business a Business Automation Plan which includes

    • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
    • Most competitive transaction cost!
    • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
    • Connected countertop technology to view, manage & govern all of your divisions including customer orders, employee management, inventory, reporting & more. Learn More   .
    • 360° visibility and control on all transactions 
    • No investment or upfront payments

    Plan Benefits: 

    • Mobile Phone to Payment Acceptance Machine
    • Web Link/Pay By Link Ready
    • QR Code Ready
    • Supports Apple/Google/Samsung Pay Ready
    • Android-based Credit/Debit Card Terminal
    • Advanced Reporting and Dedicated Merchant Portal Access
    • Multi-Store and Multi-User Support
    • POS Terminal with Cash Drawer
    • Inventory/Customer/Order Management
    • Restaurant & Table Management
    • POS Reporting
    • Rental Fee: AED 329/month
    • Billing Frequency: Monthly
    • Contract Period: 24 Months
    • All prices shown are excluding of 5% VAT charge

     

    Disclaimer: Etisalat by e& acts solely as a technical services provider
    Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

      Starter Pack - 36 Month Contract

      The Starter Pack offers your business a Payment App Plan which includes

      • Receive & process payments through a mobile app (Android only)
      • Most competitive transaction cost!
      • 100% cloud-based giving your fleet access to collect payments upon delivery 
      • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
      • No investment or upfront payments

      Plan Benefits: 

      • Mobile Phone to Payment Acceptance Machine
      • Web Link/Pay By Link Ready
      • QR Code Ready
      • Supports Apple/Google/Samsung Pay Ready
      • Rental Fee: AED 50/month
      • Billing Frequency: Monthly
      • Contract Period: 36 Months
      • All prices shown are excluding of 5% VAT charge.

      Disclaimer: Etisalat by e& acts solely as a technical services provider
      Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

       

        Elite Pack - 36 Month Contract

        The Elite Pack offers your business a Business Automation Plan which includes

        • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
        • Most competitive transaction cost!
        • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
        • Connected countertop technology to view, manage & govern all of your divisions including customer orders, employee management, inventory, reporting & more. Learn More   .
        • 360° visibility and control on all transactions 
        • No investment or upfront payments

        Plan Benefits: 

        • All Premium Pack Features +
        • Cloud ECR Software/Business Automation Tools
        • Order Management
        • Inventory Management
        • Customer Management, Multistore
        • POS Reporting
        • eCommerce
        • POS Terminal
        • Cash Drawer 
        • Rental Fee: AED 250/month
        • Billing Frequency: Monthly
        • Contract Period: 36 Months
        • All prices shown are excluding of 5% VAT charge

         

        Disclaimer: Etisalat by e& acts solely as a technical services provider
        Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

          Starter Pack - 24 Month Contract

          The Starter Pack offers your business a Payment App Plan which includes

          • Receive & process payments through a mobile app (Android only)
          • Most competitive transaction cost!
          • 100% cloud-based giving your fleet access to collect payments upon delivery 
          • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
          • No investment or upfront payments

          Plan Benefits: 

          • Mobile Phone to Payment Acceptance Machine
          • Web Link/Pay By Link Ready
          • QR Code Ready
          • Supports Apple/Google/Samsung Pay Ready
          • Rental Fee: AED 55/month
          • Billing Frequency: Monthly
          • Contract Period: 24 Months
          • All prices shown are excluding of 5% VAT charge.

          Disclaimer: Etisalat by e& acts solely as a technical services provider
          Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

           

          Starter Pack - 12 Month Contract

          The Starter Pack offers your business a Payment App Plan which includes

          • Receive & process payments through a mobile app (Android only)
          • Most competitive transaction cost!
          • 100% cloud-based giving your fleet access to collect payments upon delivery 
          • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
          • No investment or upfront payments

           

          Plan Benefits: 

          • Mobile Phone to Payment Acceptance Machine
          • Web Link/Pay By Link Ready
          • QR Code Ready
          • Supports Apple/Google/Samsung Pay Ready
          • Rental Fee: AED 61/month
          • Billing Frequency: Monthly
          • Contract Period: 12 Months
          • All prices shown are excluding of 5% VAT charge.

           

          Disclaimer: Etisalat by e& acts solely as a technical services provider
          Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

          Premium Pack - 24 Month Contract

          The Premium Pack offers your business a Payment Terminal Plan which includes

          • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
          • Most competitive transaction cost!
          • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
          • Payment Terminal with finger-print technology
          • Dual 4G SIM card slot for real-time response offer
          • No investment or upfront payments

          Plan Benefits: 

          • Mobile Phone to Payment Acceptance Machine
          • Web Link/Pay By Link Ready
          • QR Code Ready
          • Supports Apple/Google/Samsung Pay Ready
          • Android-based Credit/Debit Card Terminal
          • Advanced Reporting and Dedicated Merchant Portal Access
          • Multi-Store and Multi-User Support
          • Rental Fee: AED 115/month
          • Billing Frequency: Monthly
          • Contract Period: 24 Months
          • All prices shown are excluding of 5% VAT charge

           

          Disclaimer: Etisalat by e& acts solely as a technical services provider
          Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

           

            Premium Pack - 36 Month Contract

            The Premium Pack offers your business a Payment Terminal Plan which includes

            • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
            • Most competitive transaction cost!
            • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
            • Payment Terminal with finger-print technology
            • Dual 4G SIM card slot for real-time response offer
            • No investment or upfront payments

            Plan Benefits: 

            • All Starter Pack Features included 
            • Credit/Debit Card Terminal
            • Accepts EMV & NFC
            • contactless + traditional mega-strip
            • Merchant Portal for Transaction Reporting
            • Multi Store & User Support
            • Rental Fee: AED 99/month
            • Billing Frequency: Monthly
            • Contract Period: 36 Months
            • All prices shown are excluding of 5% VAT charge

             

            Disclaimer: Etisalat by e& acts solely as a technical services provider
            Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

             

             

              Premium Pack - 12 Month Contract

              The Premium Pack offers your business a Payment Terminal Plan which includes

              • Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device
              • Most competitive transaction cost!
              • Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay
              • Payment Terminal with finger-print technology
              • Dual 4G SIM card slot for real-time response offer
              • No investment or upfront payments

              Plan Benefits: 

              • Mobile Phone to Payment Acceptance Machine
              • Web Link/Pay By Link Ready
              • QR Code Ready
              • Supports Apple/Google/Samsung Pay Ready
              • Android-based Credit/Debit Card Terminal
              • Advanced Reporting and Dedicated Merchant Portal Access
              • Multi-Store and Multi-User Support
              • Rental Fee: AED 165/month
              • Billing Frequency: Monthly
              • Contract Period: 12 Months
              • All prices shown are excluding of 5% VAT charge

               

              Disclaimer: Etisalat by e& acts solely as a technical services provider
              Please note that our role is limited to providing technical services that support the provision of a payment service to you by a third party*. In facilitating the provision of UTap, we are therefore not providing any licensable retail payment service to you. Merchant Acquiring Partner – Network International L.L.C.

                Flexi Pay Pack -36 Month Contract

                The Flexi Pay Package offers your business an upfront Payment Terminal Plan which includes.

                POS Device @ AED 959/Device

                Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device.

                Most competitive transaction cost!

                Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay

                Payment Terminal with finger-print technology

                Dual 4G SIM card slot for real-time response offer

                MRC charged on Software only.

                Plan Benefits: 

                • Mobile Phone to Payment Acceptance Machine
                • Web Link/Pay By Link Ready
                • QR Code Ready
                • Supports Apple/Google/Samsung Pay Ready
                • Android-based Credit/Debit Card Terminal
                • Advanced Reporting and Dedicated Merchant Portal Access
                • Multi-Store and Multi-User Support
                • Payment App Gateway Links and Terminal
                • One - Time Device Cost - AED 959
                • Rental Fee: AED 50/month
                • Billing Frequency: Monthly
                • Contract Period: 36Months

                All prices shown are excluding of 5% VAT charge.

                  Flexi Pay Pack - 12 Month Contract

                  The Flexi Pay Package offers your business an upfront Payment Terminal Plan which includes.

                  POS Device @ AED 959/Device

                  Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device.

                  Most competitive transaction cost!

                  Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay

                  Payment Terminal with finger-print technology

                  Dual 4G SIM card slot for real-time response offer

                  MRC charged on Software only.

                  Plan Benefits: 

                  • Mobile Phone to Payment Acceptance Machine
                  • Web Link/Pay By Link Ready
                  • QR Code Ready
                  • Supports Apple/Google/Samsung Pay Ready
                  • Android-based Credit/Debit Card Terminal
                  • Advanced Reporting and Dedicated Merchant Portal Access
                  • Multi-Store and Multi-User Support
                  • Payment App Gateway Links and Terminal
                  • One - Time Device Cost - AED 959
                  • Rental Fee: AED 50/month
                  • Billing Frequency: Monthly
                  • Contract Period: 12 Months

                  All prices shown are excluding of 5% VAT charge.

                    Flexi Pay Pack - 24 Month Contract

                    The Flexi Pay Package offers your business an upfront Payment Terminal Plan which includes.

                    POS Device @ AED 959/Device

                    Receive & process payments through a mobile app (Android only) & a sleek, state of the art hand-held POS device.

                    Most competitive transaction cost!

                    Receive payments through multiple channels including ecommerce, Weblinks and digital wallets like Apple Pay

                    Payment Terminal with finger-print technology

                    Dual 4G SIM card slot for real-time response offer

                    MRC charged on Software only.

                    Plan Benefits: 

                    • Mobile Phone to Payment Acceptance Machine
                    • Web Link/Pay By Link Ready
                    • QR Code Ready
                    • Supports Apple/Google/Samsung Pay Ready
                    • Android-based Credit/Debit Card Terminal
                    • Advanced Reporting and Dedicated Merchant Portal Access
                    • Multi-Store and Multi-User Support
                    • Payment App Gateway Links and Terminal
                    • One - Time Device Cost - AED 959
                    • Rental Fee: AED 50/month
                    • Billing Frequency: Monthly
                    • Contract Period: 24 Months

                    All prices shown are excluding of 5% VAT charge.

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                      © 2024 e&. All Rights Reserved.