About Share Hub

Q) What is the Share Hub?
Share Hub is a premium loyalty platform exclusively for our Business Customers that offers free monthly allowances, exclusive access to try-before-you-buy on various products and solutions, customizable, shareable add-ons, unique tiered growth-based preferential benefits, and much more. Share Hub is our flagship enterprise mobility platform. It will change the way how we offer value from standard Product to Platform based Solution that will create maximum value for our customers.

Q) What is the eligibility criteria to access Share Hub?
All Business Postpaid Customers under Company Owned Company Paid Lines (COCP) that have been with Etisalat by e& for at least nine months or more are eligible to use and benefit from Share Hub.

Q) Are all COCP accounts eligible for free shared pool benefits?
No, subscribers with Postpaid Plans valuing

Q) What are shared pool allowances?
Shared pool allowances allow Company Admins to manage, allocate and set data, voice, and international limits per mobile account based on the user's requirements, preferences, and usage—this aids in optimising costs while offering flexibility based on consumption history.

Q) How are free allowances calculated?
By the end of each month, businesses are rewarded with an additional percentage of their accumulative allowances that can be used as their shared pool allowances. The percentage is calculated on base plan allowances of local minutes, international minutes, and local data for all active accounts.

Q) What is the validity period of the free allowances?
The free allowances are available on the first day of the following month and are valid until the end of the month.

Q) Can I carry over my free unused shared pool allowances?
The shared pool does not allow for the carrying over of any unused free allowances. The pool is automatically reset upon every billing cycle.

Q) What is the difference between free and paid shared pools?
Free shared pool allowances are the monthly extra allowances depending on an organisation's total amount of local, international, and local data. Paid shared pool allowances are the total extras or boosters paid for by the Company Admin. These benefits are accessible to all users connected under a specific Party ID.

Q) What categories of add-ons can be purchased for the paid shared pool?
Company Admins may purchase one-time or recurring add-on packs, including extra local and international minutes, local and roaming data, incoming and outgoing roaming minutes, and local and international SMS. Plus, these add-ons can be purchased multiple times in a month and are instantly activated.

Q) Can prepaid accounts redeem Share Hub benefits?
All prepaid, CEP, and MobileHub accounts will be excluded from Share Hub benefits.

Q) How are unlimited allowances treated?
All unlimited allowances are automatically excluded from the pool allocation with the below-defined threshold of unlimited allowances:
Local Minutes: 50,000 Minutes
International Minutes: 50,000 Minutes
Local Data: 2,000GB

Q) How can I view my organisation's monthly shared allowance pool reports?
Three monthly reports are made available to company admins: The Shared Allowance Report, which shows the allocated allowances per user and the amount used from the free and paid pools; the Corporate Summary Report, which records the monthly breakdown of allocated free pool allowances and purchased pool allowances; and the Change Log Report, which illustrates the actions conducted by various admins. These reports are available for download from the Business Online Portal for a period of six months.

Q) In which order will the allowances be consumed?
The order of allowance consumption would be first, the Base Plan, followed by the Individual Add-on, followed by the Free Shared Pool Allowance. After these have been consumed, then the Paid Shared Pool Allowances would be consumed and if a user has exhausted all, then out of bundle charges would apply.

Q) What is the calculation method of reward value?
The total rewards allowances translated into Dirham value as per the standard rates as below
- Local Minutes: AED 0.3
- International Minutes: AED 2.4
- Local Data: AED 60

Q) What tiers are included under Share Hub?
This platform has three categories: Premium, Elite, and VIP Tiers. Free benefits will automatically be extended to your company based on the past three months' billing average. To understand which tier your organization comes under, log in to Business Online Portal and navigate to Mobile Service Center under the 'Service' Tab. Then, click on 'Accounts' and select the Party ID to view your monthly free shared allowances pool.

Q) What does Free Data Access mean?
The user will get the additional 1GB daily data for the use of pre-approved productivity apps, including MS Teams and Zoom. These will not be deducted from your in-bundle allowances. Free data access will be available to all users under the Elite and VIP Tiers, with plans that value AED 150 or more.

Q) What does non-stop data access mean?
Suppose a user has consumed all of their monthly data allowances; they will continue to have access to non-stop data, capped at 128Kbps until the end of the month. Non-stop data access will be available to all users under the Elite and VIP Tiers, with plans that value AED 100 or more.

Q) Who is eligible for access to nonstop data?
Subscribers with Postpaid Plans valuing AED 100 or more will automatically be eligible to enjoy nonstop data access, capped at 128Kbps.

Q) Who is eligible for Free Data Access for the use of pre-approved productivity apps?
Subscribers with Postpaid Plans valuing AED 150 or more will automatically be eligible to receive any free data access for pre-approved productivity apps like MS Teams and Zoom.

Q) Who is eligible for Service Support?
This feature is exclusively available for customers in the VIP Tier based on eligibility. To know more, please get in touch with your Account/Sales Manager.

Q) What are shared pool allowances?
Shared pool allowances allow Company Admins to manage, allocate and set data, voice, and international limits per mobile account based on the user's requirements, preferences, and usage—this aids in optimising costs while offering flexibility based on consumption history.

Q) What is the number is not visible to allocate the allowances?
The numbers which are not visible or in grey color for allocation means that number is not eligible for Share Hub benefits

Q) How to find Share Hub?
Log in to Business Online Portal , navigate to Mobile Service Center under 'Services’ and click on ‘Accounts’ to view, manage and redeem your benefits today!

Q) How to do the Share Hub allowance allocation?
Log in to Business Online Portal , navigate to Mobile Service Center under 'Services’ and Go to Settings and click on share allocation

Q) How to find and view reports?
Log in to Business Online Portal , navigate to Mobile Service Center under 'Services’ and Go to accounts & click on account information & Click on see usage & Download the required report