How will customers get a Careem Plus subscription for first 3 months?
The user receives a link from e& example: (Dear customer, your <Plan Name> on 10/07/2024 includes the first 3 months free of Careem Plus subscription. Click on https://careem.me/44W3olE & use the promo code XXXXXXXX to claim. Thank you for choosing e&.).
User clicks on the link and is redirected to the Careem Plus sign-up page or Careem Plus offers page.
In case the user doesn't have a Careem account, the link will redirect the user to the App Store/Play Store to download the app and create an account.
Then the user will be able to click again, and step 2 will apply.
User can then enter promo code shared by e&.
If promo code is valid, the user will be able to then subscribe to Careem Plus for 90 days free (we still require an AED 1 auth/release)
Which customers and plans are eligible for the free promo?
The eligible plans are Standard ATL offers (Business First Plus and Business Xtreme and online offers.
What if the customer didn’t receive the SMS for the promo code?
The promo code that confirms plan activation is included in the message. Therefore, once the plan is successfully activated and fulfilled, the customer will receive a single message containing both the confirmation and the promo code.
Can he take the promotion benefits if the customer is already a Careem Plus user and is paying for a Careem Plus subscription?
No, such a customer is not eligible for promotions.
If a customer buys multiple new SIMs, can he/she use all the promo codes on one mobile number?
No, only one promo code will be linked to one number.
Which Emirates Careem service is available?
The Careem Plus is available in Dubai and Abu Dhabi.
What will happen if the customer deletes the SMS by mistake?
The customer should contact the call center, where the representative will verify the information in CIM. From CIM, they can review the message sent to the customer, including all the details mentioned below.
If a customer uses one promo code “3 months” and again, the customer moves to another eligible plan and gets a new promo code, can it work?
No, as it is valid for new Careem Plus users only.
If customers use the free version of Careem, can they use the promo code?
It applies to all Careem users who have never tried Careem Plus.
What is the validity of an unused promo code?
The promo code is valid till 31st Dec’24.
Will there be a notification to confirm before the commencement of the paid months starting from the fourth month?
No. However, customers will see all the information clearly on the Careem app across touchpoints before the paid months commence.
