Current promotions
Frequently asked questions
For more information on New Freedom plans, click here.
Terms and conditions
Please read our terms and conditions for New Freedom plans.
Please read our general terms and conditions.
Flexible minutes/unlimited calls - Applicable countries
- Eligible countries: Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here
- Unlimited calls to one preferred country: You will be able to change the preferred country once in a month
Other ways to change your plan
By visiting your nearest Etisalat Business Centres, outlet or by calling 101 from your prepaid plan.
Roaming benefits
- Use local data and minutes while roaming with ‘Roam like home’ packs starting from AED 100/week only
- Get 2GB roaming data for 12 months with New Freedom plans 600 and 700. Simply opt-in by sending ‘AC DATAROAMING’ to 1012
- Get 40GB in Preferred Roaming Partners. ‘Roam like Home’ data with New Freedom plans 1200 and 1300. Please note that your data speed will be reduced to 128Kbps after 40GB is consumed
Exit charge policy
For plans with 12-month commitment, an exit charge equal to the plan’s 1-month instalment or AED 1,000 (whichever amount is lower) will apply in case of early termination.
| Service | Charge* |
|---|---|
| Calls |
Local: AED 0.32/min
International: As per the standard rates on per-second basis |
| SMSs |
Local: AED 0.19/SMS
International: AED 0.63/SMS |
| MMSs |
Local: AED 0.47/50KB
International: AED 1.89/50KB |
| Video calls |
Local: AED 0.63/min
International: As per overseas operator rates |
| *5% VAT included Etisalat’s international calling rates |
New Freedom features
New Freedom plans are a portfolio of postpaid plans which give you the freedom to keep any conversation going with unlimited local and international calls on select plans. You can even reach out to more people for less by committing to these plans for 12-months.
You can also enjoy exclusive benefits on data and minutes and get instant access to Smiles ‘Unlimited Buy 1 Get 1’ vouchers.
Get tons of discounts worth AED 20/month on shopping, dining, wellness and travel with Smiles ‘Unlimited Buy 1 Get 1’ vouchers. Simply download the ‘Smiles UAE’ mobile app, register with your mobile number and start redeeming the offers today.
We will send a reminder one week and one day before the commitment period expires so you can renew it and continue enjoying the discounted plan. Otherwise, you will be moved to a no-commitment plan that is equal to the previous plan and will be charged according to the new plan.
You can cancel your postpaid plan through My Etisalat UAE app or by visiting your nearest Etisalat outlet or by calling customer care at 101.
Note: If your plan has a minimum commitment period, you will need to pay an early exit charge equal to one month’s instalment or AED 1,000 (whichever is the lowest amount) in addition to other usage charges applicable.
