Two ways to trade in
Devices accepted for trade-in online: smartphones.
Submit a trade-in request & prepare your device
Get an approximate quote for your device online and schedule an agent visit at your convenience!
Back up all your data, remove accessories, and perform a factory reset on your device before the agent visit.
Get the final quote after the agent visit & hand over your device
Our agent will visit your address to evaluate your device and provide a final quote. If you agree, the agent will verify your details and collect your device.
Get the device value as cash in your e& money wallet or Smiles points
Receive instant credit as AED in your e& money wallet or as Smiles points. The choice is yours!
Before the trade-in, ensure you have an e& money account. Otherwise the value will be credited as Smiles points to the account number you provide during the trade-in.
How to use e& money?
Register instantly
NO registration fees, NO minimum balance, and NO bank account required. Upload your Emirates ID, take a selfie, enter your email ID, set your PIN, and you’re all set!
Local & international transfers
Use e& money to transfer money globally as well as locally. Choose from bank transfers, cash pick-up, wallet transfers, and even gifting!
Payments and top-ups
Use e& money at merchants across the UAE. Top up for Salik, Nol cards, etc., and pay all your bills such as phone, electricity, mParking, and more.
How do I use my Smiles points?
Order, eat, save
Redeem your points on the Smiles app for orders, discounts, and more
Points pay in-store
Use your points to make payments at any of our e& stores in the UAE
Points for bills & purchases
Your Smiles points can be used to make payments on the e& UAE app
Why trade in with e&?
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Best value guaranteed for your old device
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On-the-spot device evaluation
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Instant credit of Smiles points or AED for immediate use
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Redeem points to buy a new device or make payments
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Quick and easy process
Online Exclusive
Purchase the new iPhone 16 and unlock exclusive trade-in perks!
Trade in your old iPhone after your purchase to enjoy extra trade-in credit and save up to AED 3000
Devices accepted for trade-in at e& stores: smartphones.
Prepare your phone for trade-in
Back up all your data, remove accessories, and perform a factory reset on your phone before bringing it to the store
Put your phone into the Trade-in machine at our store for evaluation
Go to the e& store and insert your phone into the trade-in machine. The machine will inspect your phone and provide an evaluation report
Trade-in machines are currently available at the following e& locations:
Receive instant credit as Smiles Points
Your points will be credited to the Smiles account linked to the number you provided during the trade-in.
No account yet? We will create one for you. Access the Smiles app with the same number to use your points.
How do I use my Smiles points?
Order, eat, save
Redeem your points on the Smiles app for orders, discounts, and more
Points pay in-store
Use your points to make payments at any of our e& stores in the UAE
Points for bills & purchases
Your Smiles points can be used to make payments on the e& UAE app
Why trade in with e&?
-
Best value guaranteed for your old device
-
On-the-spot device evaluation
-
Instant credit of Smiles points for immediate use
-
Redeem points to buy a new device or make payments
-
Quick and easy process
Frequently Asked Questions
The e& Trade-in Program lets you get instant AED in your e& money wallet or Smiles Points by trading in your old device. Anyone over 18 without an active SmartPay or Business account is eligible.
To receive extra credit value, you will need to purchase the new iPhone 16 first, then trade in your eligible older iPhone model.
Get the best guaranteed value for your old device with our expert on-the-spot evaluation, available either in-store or at your doorstep. Instantly redeem your credit towards a new device or as payment. Enjoy a fast and hassle-free process.
You will receive the trade-in value as instant credit in AED or Smiles points, which you can immediately use.
Redeem your Smiles points on the Smiles app for orders, discounts, and more.
You can use e& money to pay your bills or buy your next device. It's up to you!
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