Now Etisalat care is on WhatsApp

Our Virtual Advisor Powered by AI (Artificial Intelligence) is at your service 24*7.

Get quick assistance anytime, anywhere with e&'s Virtual Advisor.

 

Our AI (Artificial Intelligence) powered Virtual Advisor is at your service 24*7.

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Why use e&’s Virtual Advisor

  • You can speak/ chat naturally with e&t’s Virtual Advisor in English or Arabic
  • No wait times / queues - Get a quick and fast response
  • Find support anytime, anywhere

How to Interact with e&’s Virtual Advisor

What can e&'s Virtual Advisor support you with

Account information

Account related information such as current active services, available balance, getting a copy of your bill etc.

Account management

Account management related help such as changing your language settings or your email address settings, adding or deleting services, changing of packages etc.

Get Support

Billing related clarifications and technical support

Products & Services inquiries

50+ products and services related inquiries such as Postpaid plans, eLife packages, data packages, device related inquiries and much more

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Tips & tricks

  • Avoid noisy environments when speaking to e&’s Virtual Advisor on 101
  • Make sure you are contacting e& official WhatsApp account by verifying the (verified by WhatsApp) icon.
  • Use simple language
  • Respond to e&’s Virtual Advisor with the inputs that are requested by it.
Avoid noisy locations
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Keep your queries clear and concise
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Avoid providing unnecessary details
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Our virtual advisor is easier and quicker than speaking to a human
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Ask straight forward questions
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