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    4-digit PIN

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    Secure your account with a 4-digit PIN

    The safety and privacy of your account is of utmost importance to us, and now you can choose a 4-digit PIN as your preferred authentication method when dialling 101.

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    Benefits

    • No unauthorised transactions
    • Secure account information
    • No security verification questions

    Frequently Asked Questions

    Although the 4-digit PIN is not mandatory, we strongly recommend that you set one up to strengthen your account privacy and ease your authentication process whenever you call 101. For customers without a PIN, a set of questions will be asked by our service representatives to authenticate the caller.

    When calling 101, customers who don’t have a PIN will be invited to set up a PIN of their choice. You can pick any number series that is easier for you to memorise.

    To create a PIN for a specific account number, you will need to call from that number.

    Each time you create a PIN, a confirmation SMS will be sent to the specific mobile number and your registered eBill email address.

    On all your calls to 101, you will be prompted to enter a 4-digit PIN. Once done, our system will validate your PIN and route you to one of our service representatives.

    You will be prompted twice to enter your 4-digit PIN; in case of a wrong entry or if you’ve simply forgotten it, you will be routed to one of our service representatives who will help you reset your 4-digit PIN.

    Each account will need a PIN; you can decide to select the same PIN for all of them or have different PINs. It’s advised to set-up a unique PIN for all your accounts.