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    Neo

    AED 399.00/month

    5% VAT excluded

    Back To Plans

    Neo Benefits

    Enjoy Neo’s high-speed internet, unlimited data, essential entertainment, free subscriptions and much more!

    Amazon Prime

    Get Amazon Prime delivery, exclusive shopping discounts, Prime Video, Prime Gaming benefits, 12 months Deliveroo+ and more

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    TV by e&

    Over 200 essential TV channels from across the world, plus loads more premium content for you to add and watch via our app or on the optional TV Box

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    Box Office

    A full library from the latest and greatest blockbusters to favourites and classics for you to rent or buy

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    TV packs included

    Basic TV with 200+ essential TV channels

    eLife Basic TV Channels

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    Internet Speed

    Watch unlimited premium 4K TV content, scroll through apps, connect up to 25 devices to our Premium router, and enjoy super-fast 1G Internet speed with the Neo plan! 

    Gaming

    Immerse yourself in lag-free gameplay, seamless online multiplayer, and smooth streaming. 

    Social Media

    Like, share, subscribe – non-stop on your favorite social media platforms.

    Work From Home

    Engage in uninterrupted video conferences, fast file transfers, and remote team collaboration. 

    Streaming

    Stream your favorite shows and movies without buffering or interruptions.

    Connected Devices

    Enjoy superfast 1G Internet speeds on handsets, Smart TVs & up to 25 connected devices for everyone.

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    Additional Benefits

    Unlock additional benefits with your Neo plan

    Unlimited calls to Home Phones within UAE

    Unlimited home-to-home calls within UAE

    Special Number

    A special home telephone number 

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    1. Average and maximum speeds are achievable only when using an Ethernet cable and e&-provided equipment. The 1G service is delivered via Gigabit Ethernet ports (GE), offering typical speeds between 900-940 Mbps.

    2. A 12-month commitment is required.

    3. A 50% discount on the monthly recurring charges (MRC) is available for People of Determination with a valid ID from the Ministry.

    4. Devices are optional and may incur additional charges. Customers are advised to verify that their existing devices are compatible with Neo Plans to ensure optimal performance. If devices are not type-approved by e&, remote troubleshooting may not be possible.

    5. Special numbers are offered on a first-come, first-served basis.

    1. You are welcome to use your own router; however, make sure that it is capable of supporting the internet speeds associated with your subscription. The routers provided by e& during installation are specifically designed to handle your subscribed speeds and offer the added benefit of remote support functionality.

    2. Please note that if you encounter issues with a third-party router, e& may be unable to provide remote troubleshooting assistance. In such cases, if the problem is determined to be unrelated to e&’s network, a technician visit may be required, and associated charges may apply.

    You are welcome to use your own telephone; however, make sure that it is a traditional corded or cordless model from a reputable brand, and that it can connect via an RJ11 landline phone cable to e&’ Fibre Termination Box (also known as the Optical Network Terminal, or ONT).

    Home telephone to mobile calls are charged at AED 0.30/min (excluding 5% VAT)

    Home telephone to international calls are charged at standard rates defined here

    1. Basic Exit Charge  

    a) If you cancel your service or downgrade to a plan with no exit charge before the end of the minimum term an equivalent of one Monthly Recurring Charge (MRC) or AED 1,000, whichever is lower, is applicable. 

    a) If you downgrade to a new plan that has an exit charge, and the new plan’s MRC is lower than old one, then a charge equal to the lower of either i) the difference between the old MRC and the new MRC or ii) a charge of (AED 1000 – new MRC) shall apply

    1. Devices

    a) If you break device agreement periods, prorated device exit charges for the remaining period will be applicable. 

    2. Total Exit Charges are Basic Exit Charge + (Device Retail Price / Device Agreement Period in months) x (Device Agreement Period in months - (1+ monthly payments already made by you for devices under the device agreement)).

    3. The Device Exit Charge is dependent on the retail price of the device which can be any or all of the following, depending on which models of device(s) has/have been provided to you: 

    a) 4K TV Box: AED 480/AED 720

    b) Router: AED 240/AED 299/AED 540/AED 960 

    c) Home Phone: AED 120 

    d) Gaming Controller: AED 120 

    Popular Questions

    You can use your own router. However, make sure it supports your subscription's internet speeds. e& routers are designed for these speeds and offer remote support.

    If you experience issues with a third-party router, e& may not provide remote troubleshooting for it. If the problem is not related to e&’s network, a technician visit may be required, which could incur additional charges.

    You can use your own corded or cordless phone from a reputable brand that connects via an RJ11 landline phone cable to e&'s Fiber Termination Box (ONT).

    Yes, you can watch TV content without a TV box from e& by downloading the TV by e& app. TV by e& lets you stream live TV channels, OnDemand movies and TV shows, catch-up TV, rewind missed programs, pause live TV, set reminders, and record programs. For more information, click here .

    Based on the date and time you have selected, our technician will visit you to demonstrate how your e& Neo services are working. Afterwards, you can configure and use the services on your own devices, and watch TV using the TV by e& app, if you have not selected the 4K TV Box from us. For more information on using your own devices and TV by e& app, please refer to the other FAQs on this page.

    Yes. Devices are optional in Neo, and they may incur additional charges. If you are transitioning to Neo Fusion, you can continue using your existing devices without any extra charges.

    However, customers are advised to check if their devices are compatible to ensure optimal performance. If your devices are not type-approved by e&, remote troubleshooting may not be possible.

    The calls from your home landline to mobile phone are charged at AED 0.30 /minute (VAT 5% excluded). For detailed call charges, please click here.

    To activate your FREE subscriptions, please follow the below steps:

    Step 1: Download e& UAE app and log in with your e& landline number

    Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate

    Step 3: On the homepage click on “Manage” next to your plan details

    Step 4: On the next page, scroll down and click on the “Add-ons” section

    Step 5: Here you can select and activate the included subscriptions


    STARZPLAY content is available on the TV box, the TV by e& app, and the STARZ ON app (STARZPLAY’s app). In the TV box and TV by e& app, this content is already activated. To watch STARZPLAY in the STARZ ON app, you will need to activate it separately at NO extra cost by following the steps above.

     

    Yes, our Ultimate World Calling Plan gives you 2000 minutes to talk to your friends and family in 54 countries from your home phone starting from AED 100. For details about the plans and to subscribe, click here.

     

    Get the most out of your Neo plan’s internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!

    Watch it here and get incredible speed test results.

    To measure your Home Internet speed accurately, ensure the device you are testing with is connected on 5Ghz Wi-Fi or using an Ethernet cable using Ookla Speedtest application or their website www.speedtest.net