Once your commitment period ends, you will be automatically moved to the no-commitment option, and the discount of AED 25/month will no longer apply. There will be no change to your benefits.

It’s easier to renew your commitment plan within 1 month after your existing plan expires to enjoy the discount of AED 25/month. To do this, send renewal by SMS from your registered mobile number to 1012. You can also renew your commitment plan on My Etisalat UAE app either on Homepage or under Manage plan section.

1. An early termination charge, which shall amount to AED 1,000 or one monthly rental charge of the current service plan (whichever is lower) is applicable.
2. For both fixed term plans with 12-month or 24-month commitment minimum subscription and monthly plans any remaining device charges will be applied on a pro rata basis.
3. Total applicable charges will be calculated as follows:
   1. Basic exit charge + (device retail price/ agreement term in months) x (agreement term in months – (1 + monthly payments the subscriber has already made under contract)
   2. The device charge is dependent on the retail price of the device which can be any or all of the following:
      • 4K TV box (Recorder AED 720/Regular AED 480)
      • Router (AED 240/AED 540/AED 960)
      • Home phone (AED 120)

Any remaining device charges are the only applicable cancellation charges for you.

Get the most out of your eLife home Internet! There are some simple tips you can follow to boost and maximize your speed and experience. We’ve made a simple short video showing you all you need to know!

Watch it here and get incredible speed test results.

To measure your Home Internet speed accurately, ensure the device you're testing with is connected on 5Ghz Wi-Fi or using an Ethernet cable using Ookla Speedtest application or their website www.speedtest.net

To activate Anghami and Amazon Prime, please follow the below steps:

Step 1: Download My Etisalat UAE app and log in with your eLife account number

Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate

Step 3: On the homepage click on “Manage” next to your plan details

Step 4: On the next page, scroll down and click on the “Addons” section

Step 5: Here you can select and activate the included subscriptions

Starzplay is already activated and available in your TV box.

For Smiles benefits: just download the Smiles app from your app store and log in with your eLife account number (you will get a code on your registered mobile number or email). Once enrolled you can start ordering and you will automatically get free delivery. If you’re an existing Smiles customer, log in to Smiles with your eLife number and the benefit will be automatically applied.

Yes, our Ultimate World Calling Plan gives you 2000 minutes to talk to your friends and family in 54 countries from your home phone starting from AED 100. For details about the plans and to subscribe, click here.

The calls from your home landline to mobile phone are charged at AED 0.32 /minute (VAT 5% included). For detailed call charges, please visit.

FREE AED 200 Smiles voucher
Exclusively for eLife & Home Move customers, this special offer provides up to AED 200 off on 4 bookings at Smiles Home Services, with AED 50 off on each booking. Redeem the voucher for a diverse selection of 30+ home services on Smiles app, including options such as cleaning, salon & spa, maintenance, and more.

All new eLife customers and eLife shifting (Home Move) customers will receive an SMS from Smiles with a promo code worth AED 200, which can be redeemed on Smiles Home Services.

Steps to redeem your AED 200 Smiles voucher:
1. Click the Home Services tab on Smiles app homepage

2. Select the service of choice, set appointment and location

3. Proceed to the checkout page then click Apply Voucher and enter the promo code received via SMS

4. Once code is applied, the discount amount of AED 50 will be displayed on the checkout page

5. Click "Book Now" to complete the booking