• Original Emirates ID
• UAE residency
• The subscriber should be above 21 years old

1. An early termination charge, which shall amount to AED 1,000 or one monthly rental charge of the current service plan (whichever is lower) is applicable.
   
   
2. For both fixed term plans and monthly plans any remaining device charges will be applied on a pro rata basis.
   
   
3. Total applicable charges will be calculated as follows:
   1. Basic exit charge + (device retail price/ agreement term in months) x (agreement term in months – (1 + monthly payments the subscriber has already made under contract)
   2. The device charge is dependent on the retail price of the device which can be any or all of the following:
          - 4K TV box (Recorder AED 720/Regular AED 480)
          - Router (AED 240/AED 299/AED 540/AED 960)
          - Home phone (AED 120)

• If you wish to use your own router, that’s fine. Please ensure your router is capable of delivering the speeds you subscribe to. All Etisalat routers that are supplied during your installation are rated to work at your subscribed speeds and have remote support capabilities.
• However if you face issues with your non-Etisalat supplied router, we may be unable to remotely assist you and you may need to pay for a technician visit if the fault is deemed to not be with Etisalat’s network.
• If you use your own router then the router that is supplied during your installation is not chargeable if you terminate your contract early. All other applicable early terminate penalties apply.

• Home telephone to mobile calls are charged at AED 0.30 fils / minute (excluding 5% VAT)
• Home telephone to international calls are charge at standard rates defined here

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