One way fraudsters can contact you is through SMS. Read our tips below to make sure you don't fall victim to these messages.
Key signs
Check the sender
Do NOT give your personal details
Do NOT click a link instantly
Check for spelling errors
Check the sender
Our sender ID is either EtisalatINF or MY_ETISALAT. Do not reply to an SMS, call back or click on any link without verifying the sender ID.
Do NOT give your personal details
Never share your personal information (bank details, debit/credit card details etc.) Don't make a payment or recharge accounts via SMS. Don’t share an OTP for a request you didn’t initiate, unless you are on a call with an Etisalat 101 representative.
Do NOT click a link instantly
You should never click on a link before verifying that the domain name is 'etisalat.ae'.
Check for spelling errors
Fraudulent messages tend to have multiple spelling and grammatical errors.
Never share your personal information (bank details, debit/credit card details etc.) Don't make a payment or recharge accounts via SMS. Don’t share an OTP for a request you didn’t initiate, unless you are on a call with an Etisalat 101 representative.