OVERVIEW
We Emirates Telecommunication Group Company PJSC (“we”, “us”, “our”, “e&”) are committed to protecting and respecting your privacy. We will always take reasonable and appropriate measures to prevent the unauthorized use or disclosure of your (“you”, “your”, “user”, “subscriber”) personal data.
e& use cookies across www.etisalat.com and its related websites (collectively, “the sites”, “Platform”, “Website”) to save your session as you browse this Website, store your preferences, perform statistical analytics, deliver personalized advertisement to you, etc.
This cookie policy explains how and why we use cookies and the choices you have. This cookie policy should be read together with our Privacy Notice and Terms of Use. Except otherwise stated in this policy, the Privacy Notice shall govern the way we collect and process data via cookies.
This policy describes the usage of the information captured using cookies which e& collects from you when you access or use the website.
e& Services may have links to third party website and services. This Policy does not apply to such third-party website and services.
WHAT ARE COOKIES?
A cookie is a small text file that a website saves on your computer or other mobile devices (such as mobile phones and tablets) when you visit the said site. It enables the website to recognize your device the next time you visit and remember your actions and preferences (such as login, location etc.) over a period, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another, which makes your next visit easier.
This policy sets out the types of cookies that we use and what we use them for.
HOW DO WE USE COOKIES?
We use cookies to collect and store information when you access this website. Our cookies have various purposes such as:
- To provide you our services
- To provide you personalized content
- To identify your browser and device
- To perform analytics and research
- To improve performance of the Website
- To detect errors on the Website
- To store user preferences
- To detect and prevent fraud
- To measure and analyze the users for each page to subsequently improve the ergonomics, browsing, or visibility of content
- To measure the reliability of the Website by analyzing the number of visits to its pages in real time, and offer varied ads that are adapted to users’ areas of interest
- Cookies may also be saved by social media tools if you use these functionalities (e.g., Facebook, Google, Twitter, LinkedIn).
DIFFERENT TYPES OF COOKIES
First party or third-party cookies
1. First-party cookies
These cookies are set by the Website and only that website can read them. They are also called internal cookies.
Some of these cookies are necessary for proper functioning of our Website. You can opt-out of these cookies through your browser settings. If you choose to opt out of these cookies, then we may not be able to provide you an optimum website experience.
Others are used for purposes such as analytics or marketing. We identify these cookies before they are used so that you can decide whether you wish to accept them or not through the cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings page at the bottom of every page of the Website.
A comprehensive list of first-party cookies has been added at the end of this cookie policy for your reference.
2. Third-party cookies
These cookies are set by third parties when you access or use our Website and have a different domain to that of the website you are visiting and they enable certain website functionality, such as perform statistical analytics, deliver personalized content to the users, etc. We identify these cookies before they are used so that you can decide whether you wish to accept them or not through the cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings page at the bottom of every page of the Website.
A comprehensive list of third-party cookies has been added at the end of this cookie policy for your reference.
Persistent or temporary cookies
1. Persistent Cookies
Persistent cookies are such cookies that do not expire at the end of each session but only at the expiry of the applicable retention period or when deleted by the user through their browser’s settings. Persistent cookies can be set by us or third parties and are used to improve your experience of using the sites. This includes:
- Recording your acceptance of our Cookie Policy.
- Saving the options, you select on the Cookie banner the first time you visit our platform so that you are not asked the same while you again login into the platform.
- Saving your login credentials so that you do not need to login when you visit us again.
- Storing your preferences to provide you the contents you like.
- Detecting errors faced by the user on the website.
- To provide you personalized content on the website.
2. Session Cookies
Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track your usage through the Website, register statistical data on how you use the Website, deliver targeted advertisements, detect errors on the website, collect user preferences, etc.
You may refuse to accept browser Cookies through the Cookie banner that is provided when you visit the Website (for the first time and when the consent should be renewed) or through the Cookie settings area at the bottom of the page. However, if you select this setting, you may be unable to access certain parts of the Sites.
COOKIES WE USE
We use different types of cookies on the Website for different purposes and categorize them as follows:
| S. No | Cookie Categorization | Description |
|---|---|---|
| 1
| Essential | These Cookies are necessary to allow us to operate our Sites, so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged in/out to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session, secure our Sites and enable credit card transactions on the website
|
| 2 | Statistics | These Cookies are used by us or third-party service providers to analyze how the Sites are used and how they are performing. For example, these Cookies track what pages are most visited, recognize the user’s browser, synchronize data with third-party analysis service, obtain data on visitor behavior for statistical purposes and detect errors on the website to optimize visitor’s experience on the website, etc. These Cookies include, for example, Google Analytics cookies. |
| 3. | Marketing | These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. For example, these cookies track users' interactions with our website and other sites, including the pages they visit, the products they view, and the searches they perform. This data is used to deliver targeted ads that align with their online activities. |
| 4 | Preferences | These cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. For example, if a user selects "English" as their preferred language, the website will load in English by default, ensuring a smoother and more familiar experience. |
ACCEPTING OR REFUSING COOKIES
When you visit the website (for the first time and when consent should be renewed), a banner informs you of the use of cookies and provides a direct link to this information page. You are requested to explicitly agree or disagree to our usage of cookies. You may refuse to accept browser cookies; however, we will continue capturing essential and functional cookies to be able to provide you with our services.
You may still choose at any time to delete or disable all or part of these cookies using the Cookie settings area accessible at the bottom of each page of this Website, except for the Cookies which are necessary for the Website to function (Essential category of cookies). All cookies (including essential and functional cookies) can also be enabled or disabled through your browser settings. However, the refusal of cookies may impact the functioning of the service you request on our website.
The data collected by the Websites through cookies that may be placed on your computer and stored by us will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information will be kept in our systems for a duration of 12 months or until we get explicit request from you to remove all the stored cookies.
Your consent for cookies shall also be saved for a period of 12 months unless the same has been revoked by you. In the event your consent expires, you will be asked to provide your consent the first time you visit this Website.
For more information on how we handle your personal data please refer to our Privacy Policy.
HOW DO I CHANGE MY COOKIE SETTINGS?
You can change your cookie settings at any time, by going to the 'Cookie Settings area' at the bottom of each page of the Website and enabling or disabling the non-mandatory cookie categories. You can also enable or disable cookies by using your browser settings. Please note that opting out of different types of cookies may impact the functionality of the website – as set out in the above sections.
MORE INFORMATION
Information on deleting and managing cookies is typically available in the ‘Help’ menu of your web browser or the instruction manual for your device.
CONTACTING US
If you have any further questions, please contact our Data Protection Officer at data-privacy-officer@eand.com
LIST OF FIRST PARTY COOKIES
The below list describes all first-party cookies on this Website:
| Sr. no. | Category | Name | Provider | Cookie purpose description |
|---|---|---|---|---|
1. | Essential | Affinity | etisalat.ae | Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
|
2. | Essential | TS# | etisalat-cms.azureedge.net | Used to ensure website security and fraud detection.
|
3. | Preference | kndctr_#_AdobeOrg_cluster | etisalat.ae | Assigns a specific ID to the visitor. This allows the website to determine the number of specific user-visits for analysis and statistics.
|
4. | Statistics | _clck | etisalat.ae | Collects data on the user's navigation and behaviour on the website. This is used to compile statistical reports and heatmaps for the website owner.
|
5. | Statistics | _clsk | etisalat.ae | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
|
6. | Statistics | _dc_gtm_UA-# | etisalat.ae | Used by Google Tag Manager to control the loading of a Google Analytics script tag.
|
7. | Statistics | _ga | etisalat.ae | Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
|
8. | Statistics | _ga_# | etisalat.ae | Used by Google Analytics to collect data on the number of times a user has visited the website, as well as dates for the first and most recent visit.
|
9. | Statistics | _gid | etisalat.ae | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
10. | Statistics | _hjAbsoluteSessionInProgress | etisalat.ae | This cookie is used to count how many times a website has been visited by different visitors. This is done by assigning the visitor an ID, so the visitor does not get registered twice.
|
LIST OF THIRD-PARTY COOKIES
The below list describes all third-party cookies on this Website:
| Sr. no. | Category | Name | Provider | Cookie purpose description |
|---|---|---|---|---|
1. | Essential | ADRUM_AGENT_INFO | cdn.appdynamics.com | This cookie is used to detect errors on the website - this information is sent to the website’s support staff in order to optimize the visitor's experience on the website. |
2. | Essential | AWSALB | sharethrough.com | Registers which server-cluster is serving the visitor. This is used in the context of load balancing, in order to optimize user experience. |
3. | Essential | AWSALBCORS | Sharethrough.com | Registers which server-cluster is serving the visitor. This is used in the context of load balancing, in order to optimize user experience. |
4. | Essential | Bscookie | linkedin.com | This cookie is used to identify the visitor through an application. This allows the visitor to log in to a website through their LinkedIn application, for example |
5. | Essential | Gdpr | id5-sync.com | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. |
6. | Essential | li_gc | linkedin.com | Stores the user's cookie consent state for the current domain. |
7. | Essential | Optout
| criteo.com | Identifies if the visitor has deselected any cookies, trackers, or other audience targeting tools |
8. | Essential | test_cookie | doubleclick.net | Used to check if the user's browser supports cookies. |
9. | Essential | Ts | creativecdn.com | This cookie is necessary for the PayPal login function on the website. |
10. | Essential | U | creativecdn.com | Necessary for the sign-up function on the website |
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