• Full Home WiFi is limited to a single premise and cannot be extended beyond the home or villa to a separate building.
• e&’s field engineers will decide on the network plan & number of Mesh WiFi units (to a maximum of 5) to be used for the service
• Mesh access points will be replaced free of cost, if they fail during the first 2 years of subscription as long as there was no tampering or misuse by the subscriber
• Service is auto renewed every month after subscription. Unsubscribe the service any time by calling 800101, visiting e& retail stores or from the My e& UAE mobile app. Devices/routers can be kept even after cancellation
• The one-time charge of AED 150 for the service survey is waived when the customer proceeds with the Full Home WiFi installation.
• The WiFi coverage and signal throughput is on a best effort basis as there are many external factors that can influence these measures.
  

This service comes with a 2-year contract period, an exit fee of AED 1,000 will be charged upon cancellation of the service during the first 2-year period

• Promotion is applicable on New subscriptions to the Full Home WiFi service during the promotion period.
• Customers will enjoy 12 months FREE rental fees, after that will start paying the normal monthly subscription fee AED 99/month (VAT included)
  
• The 12 month free subscription will start after the month of activation, meaning the onboarding month will be paid pro-rated.
  
• in case of upgrade from Home Zone to Full Home WiFi service, customers will enjoy the promotion and home zone exit charge will be waived.