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    eSIM

    Activate your mobile number in your phone or smartwatch without using a physical SIM.

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    Transfer or activate your eSIM

    Visit any Etisalat by e& store or follow these steps on your new iPhone:

    1. Sign into your new iPhone with the same Apple ID as your old iPhone and go to Settings > Cellular.
    2. Tap the mobile number of the existing iPhone and then tap ‘Add Cellular Plan’.
    3. Log in with your Etisalat by e& credentials and go to ‘Transfer eSIM’.
    4. Tap ‘Next’ when the system informs you that the eSIM will be deleted from the old iPhone.
    5. For postpaid, eSIM charges of AED 25 will be added to the monthly bill but for prepaid, the charges will be deducted right away.
    6. Accept the Terms & Conditions and tap ‘Yes’ to confirm.

    Visit any Etisalat by e& store and connect your phone to the internet.

    1. Make sure your iPhone is updated with the latest software. Scan the QR code provided by our agent and go to Settings > Cellular. Select ‘Add Cellular Plan’ to launch the camera and use your iPhone to scan the QR code.
    2. On your Samsung phone, scan the QR code provided by our agent. Go to Settings > SIM Card Manager and select eSIM > Add Mobile Plan to launch the camera. Use your Galaxy phone to scan the QR code.

    Visit any Etisalat by e& store and connect your phone to the internet.

    1. Insert your physical SIM in your phone and visit any Etisalat by e& store.
    2. Log into My Etisalat UAE app (you can download the app here) and tap ‘Activate your eSIM’.
    3. Once selected, your physical SIM will be deactivated. Share the QR code with another device and then scan with your phone.
    4. Make sure your iPhone is updated and then scan the QR code provided by our agent. Go to Settings > Cellular and tap ‘Add Cellular Plan’ to launch the camera and use your iPhone to scan the QR code.
    5. On your Samsung phone, scan the QR code provided by our agent. Go to Settings > SIM Card Manager and tap eSIM > Add Mobile Plan to launch the camera. Use your Galaxy phone to scan the QR code.
    6. For an Apple Watch, you'll need an iPhone 6 model or above. Check whether you are eligible for prepaid or postpaid by texting ‘eSim’ to 1012 or by calling 101. Pair your Apple Watch with your iPhone and log in with your Etisalat by e& account username and password. Accept the Terms & Conditions and wait for the verification SMS.
    7. If you don't have a plan during set up or need help with creating an account, call 101.
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    Benefits

    With an eSIM, you can accommodate multiple phone numbers, which you can add, delete and configure right from your phone's settings. No need to physically remove and replace a physical SIM!

    For example, you will now be able to switch between private and business numbers in one phone without physically swapping the SIM cards.

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    Quick activation tutorial

    1. Visit any Etisalat by e& store to register the eSIM to your phone
    2. Get the QR code from My Etisalat UAE app (existing number) or from our agent in one of our stores (new number)
    3. Scan the QR code on the phone you would like to activate the eSIM on

    Moving to Etisalat by e&?

    Switching to Etisalat by e& is simple and can be done in two easy steps:

    1. Fill out the form with your contact details here
    2. One of our customer care representatives will contact you to assist you

    Important to know

    • The entire process is free
    • Your number should not be under any type of service suspension with the current operator
    • All financial obligations must be paid in full to your current operator
    • There will be a stipulated grace period to settle dues and balances before Etisalat by e& service activation

    Need more information?

    Please read our frequently asked questions.