Visitor Packs are not eligible for transferring credit. However, New Visitor Line can receive credit from any e& line.

SIM card replacement charge is AED 52.50 (5% VAT included). You can get a new SIM card at any Business Centre or outlet.

New Visitor Line is sold with the TRIO SIM card (2FF+3FF+4FF cuts).

Minimum balance that can be migrated is limited to AED 100.

Wi-Fi service is provided to access the internet in certain areas wirelessly. These areas can be indoor or outdoor and are called Wi-Fi hotspots. There are two ways to connect to the internet wirelessly: one is Wi-Fi, which is considered more economical but with limited coverage (within the hotspot only) and the second is through a mobile network. A mobile network has wider coverage for mobile data or internet connectivity.

The e& Wi-Fi service is available at major public areas including shopping malls, cafes, restaurants and parks (in process). Just search for e& Wi-Fi on your device, and if you are in areas where there is coverage, you will see the e& network to log on to.