In this pandemic, our advanced network and its adaptability will play an instrumental role. Since we manage critical infrastructure for the UAE, we will deliver important services to help mitigate this situation with global certifications like ISO 22301 for business continuity.
We have also adopted guidelines by Telecommunication Regulatory Authority (TDRA) and National Emergency Crisis and Disaster Management Authority (NCEMA) to provide uninterrupted services.

We are always focused on bringing the latest technology and services to all our customers.

• With overall data traffic expected to surge exponentially, our network offers flexibility, reliability, and security to global carriers, content providers and government entities. Our network is proactively assessed to manage increasing demand for bandwidth.
• We are actively communicating outage and service interruptions to customers. We will continue to work in parallel with customer services continuity policy during major unplanned service crisis.
• Customer care has put contingency measures in place with support centres spread across multiple locations.
• With social distancing being our top priority, we have set up smart services to provide virtual assistance and automated self-support. Customers can use interactive voice response, live chat, quick codes, our online website and the My Etisalat UAE mobile app.

During these uncertain times, we are fully committed to prioritizing the health, safety and wellbeing of our employees.

• We have implemented work from home for our employees. Hence, majority of teams are working remotely and are equipped with the necessary tools to meet deadlines and to deliver and address customer requirements on time.
• On-site employees follow social distancing and hygiene practices based on the guidelines provided by health authorities.
• All teams associated with cloud, Internet of Things (IoT), Customer Network Operations Centre (CNOC), Security Operations Centre (SOC), IT operations and call centres are tested for disaster recovery.

We are following business continuity plans to maximise connectivity and minimise the impact of COVID-19 on deliveries and quality of services. With circumstances evolving regionally and globally, our customer service agent will even reach out to you to provide any additional support.