Our e& technician staff will help you in setting up the “Ring App” on to your devices. It will enable you to view and control your camera stream. Ring App is updated from time to time to offer you a great experience.

Setting up the Ring App can be done through the following simple steps:

1. Open Up the Ring App and create account.
2. Select the device you are planning to setup
3. Name your device and confirm your location.
4. Put the Ring camera into Setup Mode (click on orange button)
5. Connect to the Ring’s broadcasted Wi-Fi signal
6. Return to the Ring App and select your home Wi-Fi
7. Input password, and your App is ready to use

Ring Protect is a comprehensive service that lets you review what you missed and get help when you need it most. Whether you’re home or away, busy with work or just not near your phone, you’ll have protection at your side all the time. Ring Protect activates video recording, photo capture, saving and sharing for Ring Camera’s and Video Doorbells.

All video recordings are saved for 180 days.

There are two tiers of Ring Protect: Basic and Plus.

Ring Protect Basic activates video recording, photo capture, and sharing for individual Ring Doorbells and Cameras. It saves all your videos to your Ring account for up to 180 days and photos for up to 7 days, so you can review what you missed and share what's important. Ring Protect Basic subscriptions start at $3.99/AED14.7 a month per device. Ring Protect Basic only covers one device.

Ring Protect Plus adds even more to your home security. It includes video recording, photo capture, and sharing for unlimited Ring Doorbells and Cameras at your home. Additionally, it provides Assisted Monitoring and Cellular Back-up for your Ring Alarm. Ring Protect Plus subscriptions start at $10/AED36.7 a month per home.

e& customers subscribed to monitoring service of Ring Cameras and Video Doorbells will enjoy free lifetime subscription to Ring Protect Lifetime Basic Plan.

With the Ring Protect Lifetime Basic plan, you can review, save, and share videos and photos for the lifetime of the device. All video recordings are saved for 180 days.

The Ring Protect Lifetime Basic Plan covers the lifetime of the e& Smart-Living monitoring Bundle device. The subscription turns on automatically when you set up the device in the Ring app and remains active till the device is in use (lifetime of device).

Exclusive e& offering: Ring Protect Lifetime Basic Plan bundled for free with e& Smart living monitoring offers, it has all the features and benefits of Ring protect Basic Plan. The difference is that the lifetime plan does not require any renewal charges. All payments are included in the 36 monthly installments and products also come with an extended 3-year warranty.

Regular Market offer: You choose to enroll in a paid subscription of Ring Basic Plan for video recording and sharing based on monthly or annual recurring subscription payment. The warranty for market products is one year only. Installation must be paid for additionally by you.

No, we do not sell the Ring Protect Lifetime Basic Plan as a standalone subscription. This plan can only be purchased with the device.

No, the lifetime Ring Protect Basic plan purchased with an e& Smart-living monitoring offer only applies to the device bundled with the package. Any separate devices will need to be covered by their own Ring Protect Plus or Basic Plan.

If you cancel the Ring Protect Lifetime Plan, all benefits of the Ring Protect Lifetime Basic Plan including video saving and sharing will be lost. Any video recordings that are stored in your account will be deleted as a result of cancellation.

No, once the Protect Lifetime Basic Plan is cancelled it cannot be reverted back, and you will not be eligible for refund.

Yes. Doing so, however, will place you in a Ring Protect Plus Plan with a monthly or annual recurring payment. If you cancel the new Ring Protect Plus Plan, your device will revert to a Ring Lifetime Protect Basic Plan. 

Yes. There will be no change in the coverage of Ring Protect Plus for the existing device and there will be no additional cost for covering the new e& Smart living monitoring service Bundle device with a Ring Protect Plus Plan as long as the new e& Smart living monitoring Bundle is set up at the same location as the existing device. 

In case you cancel the Ring Protect Plus Plan, your e& Smart living monitoring bundle device will revert to a Ring Protect Lifetime Basic Plan.

3D Motion Detection provides more reliable motion alerts and reduces notifications that may be unnecessary or unhelpful. The radar sensor that powers 3D Motion Detection also has benefits such as: better detection of objects approaching head-on, better able to define detection distance, decreases false positives while still providing timely alerts.

Powered by radar and 3D Motion Detection, Bird’s Eye View provides an aerial map view of motion events in front of the camera and clearly shows the path that visitors take when visiting the property giving more context by being able to see where a motion event begins.

Color Pre-Roll starts recording before you even receive a motion alert - the first feature of its kind for battery-powered doorbells and uniquely exclusive to Ring. With up to 4 extra seconds of color video, you’ll know what happened before your package was delivered, or other motion was detected.

Indoor Plug-In 2nd Gen camera keeps things private with the privacy cover.

Swivel the Privacy Cover to cover the camera and turn off the microphone so you stay in control of what Ring Indoor Camera (2nd Gen) sees, hears, and records.

The main difference between Indoor Plug-In Cam and Stick Up Battery Cam are their placement and how they receive power.

Indoor Plug-In Cam is an indoor-only camera that plugs into standard power outlets for nonstop power.

Stick Up Battery Cam is a versatile camera that goes anywhere indoors or outdoors. It’s weather-resistant and comes in different models and power options: Battery, plug-in/PoE (Power over Ethernet)

The main difference between Stick Up Cam and Spotlight Battery Cam are their light and brightness.

The Spotlight Battery Cam has LED light strips that light up when motion is detected, and the light on the Spotlight camera is much better. Also, Spotlight battery cam can hold two batteries so you can keep using the camera with the second battery when the first is taken out for re-charging. Another difference is the siren in the Spotlight Cam.

The Stickup POE camera has the advantage of “Power over Ethernet” feature that let you enjoy nonstop power and reliable Internet connection. This device is for customers who want to place the camera in a place where Wi-Fi connectivity is low or cannot reach.

The Ring Stickup Cam does not include an LED light, while the Spotlight Cam has LED lights. 

The newly introduced (December 2021) Floodlight Camera Wired Pro is the most advanced camera in Rings outdoor monitoring range. It has powerful 2 2000 lumens floodlights which include diffusers for wider coverage that illuminate the area when motion is detected as compared to the lesser powerful LED lights in Spotlight Cam. It also has Birds eye view and 3D motion detection. Additionally, it has dual band Wi-Fi connectivity (2.4 & 5.0 GHz). It also has a more powerful siren (110 dB) and advanced features like Bird eye View and 3D Motion Detection that provide high quality coverage. The FLC Wired Pro is suitable for very large villas, farmhouses, and commercial premises. On the other hand, the Spotlight Camera is suitable for regular sized villas and outdoors.

The Ring Protect Lifetime Basic Plan covers the lifetime of the e& Smart-Living monitoring Bundle device. The subscription turns on automatically when you set up the device in the Ring app and remains active till the device is in use (lifetime of device).

The main differences are that Ring Video Doorbell Plus has:

1.        Removeable rechargeable battery

2.        Color resolution of 1536p HD+

3.        Has Head to Toe view

4.        Package alert feature that send an alert to your app when a package is detected in the package zone

5.        It has color night vision, and also includes our Pre-Roll feature which allows you to see up to 4 additional seconds of color video before the motion event was triggered.

On the other hand, Video Doorbell 2nd Gen has a rechargeable battery (but not removeable) and color resolution of 1080p HD video.

150° x 150° field of view which will allow you to see visitors head to toe and packages on the ground. Get notification on your App when a package is detected.

Indoor Cam lets you disable motion recording and audio right from the app. Plus, you can also use the app to turn off motion alerts, so you don’t get notifications while you walk around your home. You can also schedule your motion alerts to turn on at the same time you typically leave the house and turn off at the time you typically return.

Yes, we engineered Ring Doorbell to emit an alert outside of the home. 

There is also an option of buying Chime Pro which will ring the bell inside the house too.

To access the smart features on your Ring Doorbell and Camera’s, you need a strong internet connection. Without it, the device has no way to share data and other information with the app on your phone.

Yes, you can permit to connect to multiple users by sharing access from your account to other devices. You as admin user of your account can remove or add access anytime you want.  And it is simpler than you might think!

Ring App shows much battery power is left on the battery powered Ring devices. 

All Ring devices (except Alarm) carry a three-year warranty. Ring Alarm has a one-year warranty.

If an e& Smart living monitoring service Bundle device is within the 3-year warranty and requires a replacement, e& service team members will fulfil the request. In order to keep the videos from their old device and have them transferred to the new device, the customer must keep the original device on their account until they set up the replacement device. The replacement device will then get the videos, the subscription, and the remaining warranty. The original device will no longer have the e& Smart Home Security Bundle benefits.

Learn more: send us your query @ mea@ring.com OR Call e& Toll free number 800101

• For any support regarding the Ring products, you can call Ring customer service on 8000 1 84084 from 8am to 11pm Abu Dhabi local time. Customer support from Ring is available in Arabic and English. Alternatively, you can contact e& customer service (101) and they will divert the call to Ring CS.
• Ring CS will try to resolve the customer issue through Ring Dashboard help
• If it is a software or related issue, Ring CS team will resolve and close the case
• If it’s a hardware fault, then the case is moved to e& team who will trigger the case to Field technicians who will schedule a visit to your premises in the system similar to e-Life process.

If you are facing a product issue:

• Call Ring customer service on 8000 1 84084 from 8am to 11pm Abu Dhabi local time. Customer support from Ring is available in Arabic and English. Alternatively, contact e& customer service (101) and they will divert the call to Ring CS.
• Ring Customer service team will go through the troubleshooting process and resolve the issue.

If your camera is not recording after the free 30day trial, it could be a cloud subscription issue:

• Call Ring customer service on 8000 1 84084 from 8am to 11pm Abu Dhabi local time. Customer support from Ring is available in Arabic and English.
• Ring Customer service team will ask for the MAC ID of the device and proceed to do the needful to get the cloud subscription activated.

After the above steps, if the issue is not resolved and you need a replacement then:

• In case the device is found to be faulty, Ring customer service will ask you to call e& Customer Service (101) for a replacement claim
• e& team will then schedule an appointment for a replacement
• You should keep the old e& device on the app until e& technician set up the replacement device and transfer the lifetime subscription
• After installation, e& team will collect the faulty device from you.

Ring Alarm Pack is a home monitoring system, designed to protect your home right out of the box to add extra monitoring wherever you need it.

Simply place a Contact Sensor on any door or window in your home, and choose to get a mobile notification whenever they are opened. You can also place a Motion Detector in any room of your home, and get a notification whenever motion is detected.

This pack comes with a Base Station, Keypad, Range Extender, Contact Sensor, and Motion Detector. 

Ring alarm being sold in the region is the 2nd Generation (Gen 2) version.

The Ring Alarm Base Station controls the entire Alarm system and is only available with an Alarm Pack. Alarm Base Station cannot be purchased separately, so to get started with Alarm, you need to purchase an Alarm Pack 5 in 1. 

Once you have an Alarm Pack, additional Contact Sensors, Motion Detectors, Keypads and Range Extenders can be purchased separately to expand the coverage of your system. 

You can easily arm and disarm your system with the free Ring app (compatible with iOS and Android devices). You can also use the Keypad if you’re indoors and not near your phone or tablet. Both in Away mode and Home mode, user can define which devices can be monitored or not.

Alarm provides three Security Modes to control your system:

1. Away activates your entire system.
2. Disarmed deactivates your system.
3. Home activates select sensors to fit your needs.

Out of the box, Ring Alarm offers 30 days free trial of the subscription where user can be Assisted monitored and be called when there is an emergency.

After the free 30-day trial period if you decide not to subscribe, Ring offers self-monitoring security. When Ring Alarm Base Station detects an issue, it will send notifications to your phone and / or email address (if you’ve enabled email notifications). If you have set up shared users in your Ring app, they’ll also receive notifications to their mobile device and/or email based on the shared user’s preference. 

Assisted Monitoring is an optional feature of Ring Alarm that notifies your emergency contacts via an automated call when a security issue is detected.

This means you’ll always be notified of a security issue detected by your Ring Alarm, regardless of where you are and whether or not your cellphone data is turned on. On top of this, trusted family members, friends or neighbors can respond appropriately in the event of a security issue.

You can sign up for Assisted Monitoring by purchasing Ring Protect Plus. Protect Plus also gives you cellular backup, 60 days of video recording and sharing for unlimited Ring Doorbells and Cameras at a single location.

Alarm Pack includes a 30-day free trial of Protect Plus. After the trial ends, you can purchase Protect Plus for only $10 a month or $100 a year.

After subscribing to Ring Protect Plus, you can set up Assisted Monitoring and add emergency contacts via the Ring app. Assisted Monitoring (and a Ring Protect Plus subscription) requires no long-term commitment, and users can easily opt in or out of the service. 

When setting up Assisted Monitoring for your Ring Alarm, you will be asked to provide the contact details of up to three emergency contacts (this can include you as the owner). These should include trusted family members, friends or neighbours who can respond appropriately in the event of a security issue. As an owner, if you don’t want to be called, you don’t have to be assigned as an emergency contact.

Alarm comes with a 24-hour backup battery that kicks in whenever the power at home goes out. You can also get cellular backup with Ring Protect Plus so your system can stay online during an outage.

No. We recommend Alarm is used on residential properties only.

Yes, Alarm works with your Ring Doorbells and Ring Cameras to let you know what’s happening inside and around your home via the Ring app.

It’s protection at the touch of a button. Control the Alarm by using the modes feature which lets you turn your Ring smart security devices on and off with a single tap in the Ring app or on your Alarm keypad.

Yes, Ring Alarm works with Alexa devices to let you arm or disarm your Alarm with just your voice command.

Alarm compatible accessories like the Flood sensor, CO2 sensor are currently not being sold officially in the region.

Yes, Now BITSTREAM area customers can subscribe to Ring Smart monitoring as add-on service on top of their eLife account. Delivery & installation of these services would be done by e& Engineering team.

Pan-Tilt Mount allows you to see more of what is happening at home, inside or out, with the easy-to-install Ring Pan-Tilt Mount. The mount’s weather-resistant design means you can mount the camera on a wall outdoors, so you can easily check for packages. Or, place it on a tabletop indoors and bring blind spots into view

This requires a Pan-Tilt Adaptor to power the mount.

• Plugs into a standard outlet and allows you to hear notifications anywhere in your home when the doorbell is pressed.
• Also acts as a Wi-Fi extender for Ring devices
• Dual band connectivity as well as a built-in nightlight