You can check the status of your cancellation request by chatting with our virtual assistant on our website or e& UAE app.

Any roaming charges incurred in the month might be reflected only in the next bill. So, you might receive a final bill after paying the exit charges and cancelling your account.

The final bill can be paid with your Account ID using Quick Pay on our website or e& UAE app or by calling 101.

You can apply for a new connection with the same number within 1 year from the cancelled date by visiting the nearest e& store.