Yes, you can now keep the same home telephone number! All our plans come with unlimited home telephone calls across the UAE. Simply complete this form to get started now.

Yes, you can. However, there will be a nominal fee of AED100 for the downgrade. If the downgrade or upgrade happens within a promotional period, (i.e. during the 3-months of discounted rentals) your new speed will be charged at the regular price only.

No, your eLife plan will continue even if your emirates ID which you have submitted with us has expired. Customers whose EID is expired but have at least one active account will be allowed to purchase eLife plan by uploading their new valid EID during the purchase flow. The newly uploaded document will be stored in EDMS as additional document and Customers registration document will remain as it is. If there’s no mobile account linked to the party ID, customer must visit the nearest e& store to update record on file.

You will be charged AED 150 (5% VAT excluded) for standard installation. The charges will be included in your next bill(s).

You can make payment through online transfer by using Electronic Funds Transfer (EFT) Option to e& account as per below details:

Name of the Beneficiary: The Emirates Telecommunication Corporation (Etisalat)

Bank Name: First Abu Dhabi Bank

Account No.: 1850059750

IBAN No.: AE560350000001850059750

Swift Code: NBADAEAA

Branch Name: Khalidiya Branch

Bank Address: Abu Dhabi, U.A.E

Note: Please do not forget to mention both your e& Account Number and Account ID Number under the Transfer reason for proper payment allocation.

You can change your current plan to an eLife Ultra plan on e& UAE app or on our website.

To do so, simply follow this process:

Login to e& UAE App > Home, tap Manage > tap Change Plan > select Other eLife packages, select eLife Ultra, read the message prompt and select your choice of devices to use, then tap View Details to check MRC, contract duration and plan benefits > agree to the T&C by ticking the box > tap “Continue” to finish up.

To do so Via our website, visit etisalat.ae and sign in with OTP or UAE Pass, select your eLife account first, then go to Manage > Click on Change Plan > select choice of new eLife package eg. eLife Ultra Starter, view Price Summary, agree to the T&C, click on Check out Now to finish up.

To transfer your connection to a new location, simply log in to e& UAE mobile app to raise a request for Home Move (GPON to GPON only) and follow these steps:

Step 1: Login to e& UAE App and explore Home

Step 2: Tap Manage > scroll and select Home Move > click on Get Started to initiate Home Move request

Step 3: Select Location via searching location on Map/ entering your Makani Number/ entering your e& ID / Landline Number

Step 4: Set Move-Out & Move-In Dates

Step 5: Set the appointment time

Step 6: Option to Change Number will appear in case you’re moving to a different Emirates

Step 7: Review Must Know details and Request Summary

Step 8: Submit your request

You can also request a callback here to schedule a moving date for your eLife connection. You can also visit any of the nearest e& Business Centre / outlet or contact customer care at 101.

All we need is the address of your new location, any working landline number in that area and your moving date.