Once your commitment period ends, you will be automatically moved to the no-commitment option, and the discount of AED 25/month will no longer apply. There will be no change to your benefits.
It’s easier to renew your commitment plan within 1 month after your existing plan expires to enjoy the discount of AED 25/month. To do this, send renewal by SMS from your registered mobile number to 1012. You can also renew your commitment plan on My Etisalat UAE app either on Homepage or under Manage plan section.
You can subscribe to Arena eLife Gaming directly via your TV by selecting a game from the TV menu. However, you would need to have the latest eLife TV box with the latest software. If your box is not updated, you can contact 800 101. Alternatively, you can also subscribe by calling 800 101 or visit any Etisalat by e& Business Centre or outlet.
To activate Anghami, Amazon Prime and STARZPLAY, please follow the below steps:
Step 1: Download My Etisalat UAE app and log in with your eLife account number
Step 2: At the top of the homepage make sure the correct account is selected that has the benefit you want to activate
Step 3: On the homepage click on “Manage” next to your plan details
Step 4: On the next page, scroll down and click on the “Addons” section
Step 5: Here you can select and activate the included subscriptions
For Smiles benefits: just download the Smiles app from your app store and log in with your eLife account number (you will get a code on your registered mobile number or email). Once enrolled you can start ordering and you will automatically get free delivery. If you’re an existing Smiles customer, log in to Smiles with your eLife number and the benefit will be automatically applied.
We offer FREE installation on all new eLife Ultra, Unlimited, and eLife Lite connections when subscribing online. Also, there are no deposits required for any eLife subscriptions.
1. Basic Exit Charge
a) If you cancel your service or downgrade to a plan with no exit charge before the end of the minimum term an equivalent of one Monthly Recurring Charge (MRC) or AED 1,000 whichever is lower is applicable.
b) If you downgrade to a new plan that has exit charge, and the new plan’s MRC is lower than old one, then either i) the difference between the old MRC and the new MRC or ii) the outcome of the formula (AED 1000 – new MRC), whichever product is lower between i) or ii) shall apply.
2. Devices
If you break device agreement periods, prorated device exit charges for the remaining period will be applicable.
3. Total Exit Charges are Basic Exit Charge + (Device Retail Price / Device Agreement Period in months) x (Device Agreement Period in months - (1+ monthly payments already made by you for devices under the device agreement)).
4. The Device Exit Charge is dependent on the retail price of the device which can be any or all of the following:
a) 4K TV Box: AED 480/ AED 720
b) Router: AED 240/AED 540/AED 960
c) Home Phone: AED 120
d) Gaming Controller: AED 120
1. Devices If you break device agreement periods, prorated device exit charges for the remaining period will be applicable.
2. Total Exit Charges are (Device Retail Price / Device Agreement Period in months) x (Device Agreement Period in months - (1+ monthly payments already made by you for devices under the device agreement)).
3. The Device Exit Charge is dependent on the retail price of the device which can be any or all of the following:
a. 4K TV Box: AED 480/ AED 720
b. Router: AED 240/AED 540/AED 960
c. Home Phone: AED 120
d. Gaming Controller: AED 120
You can easily subscribe to TV channels and packages on screen using the remote control. When on a channel that you’re not subscribed to you will get a 90 second free preview and then be asked to subscribe to continue watching. You can select from the available options on the screen and confirm by entering your Admin PIN code when asked (this PIN code was created by you when you first set eLife TV up).
Bill explainer
We help you understand your bill better by explaining different parts of your monthly bill in detail.
Home Protection
The Home Protection plan covers you for any damage to your personal belongings and loss of personal documents.
Smart Home
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