New Freedom plans are a portfolio of postpaid plans which give you the freedom to keep any conversation going with unlimited local and international calls on select plans. You can even reach out to more people for less by committing to these plans for 12-months.

You can also enjoy exclusive benefits on data and minutes and get instant access to Smiles ‘Unlimited Buy 1 Get 1’ vouchers.

The New Freedom 500 Gold Data Plan is designed to distinguish you with a Gold number and provide you with exclusive benefits that cater to your lifestyle and needs. This plan includes unlimited local data, local or flexi minutes based on your preferences, roaming data, and a variety of services that are tailored to suit your lifestyle.
These services include a free subscription to Smiles Buy 1 Get 1 vouchers, Switch TV, and several other benefits that come with this plan.

The benefits of both plans are the same. The only difference between the two plans is that the New Freedom 500 Gold Data Plan includes a Gold number instead of a Silver number and requires a 24-month commitment period.

No, the use of multi-SIM is not allowed with the New Freedom 500 Gold Data Plan.

During the 24-month commitment period, you cannot migrate to other postpaid plans, migrate to prepaid plans, port out to other operators, or transfer ownership (right of use) to other customers.

After the completion of the 24-month commitment period, you are allowed to migrate to any other plan, migrate to prepaid, or transfer ownership (right of use) of the line.

Yes, you can cancel your New Freedom Gold Data Plan 500 subscription, but an early exit fee equal to one month's rental fee of the plan as well as any other applicable usage charges, needs to be paid. Also, the Gold number will be disconnected.

You can make unlimited calls to mobile or fixed non-premium numbers in the UAE or selected international countries with the eligible New Freedom plans (325 and above). Just choose a plan based on your requirements and enjoy complete freedom from calling limits. For unlimited calls to one preferred country, you will be able to change the preferred country once in a month.

Please note that premium numbers such as charged 600 IVRs aren’t included in these plans.

Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here

For the New Freedom 500 Gold Data plan and all Non-stop data plans, please refer to the list of eligible IDD countries by clicking here

Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries, click here

Customers on New Freedom plan 260/300- flexi flavor are eligible for Unlimited International Calls to 1 Preferred Number. For the full list of eligible countries click here

Flexi minutes/unlimited calls can be made to both local and selected international countries. For the full list of the eligible countries click here

Majority of international countries can be chosen as the preferred country for making unlimited calls. For the full list of the eligible countries, click here

If you are getting your plan from any of our stores, our customer service representative will help you in setting up your preferred country. If you would like to configure or update your preferred country by yourself, then you can do it free of charge by:

• Using e& UAE mobile app
• Visiting etisalat.ae
• Sending an SMS with the command “SET Country code in 00 format” to 1012. For e.g., if you want to set India as your preferred country, send “SET 0091” to 1012. For the full list of countries and codes, click here

Please note that you can change the preferred country only once in a month.

1. Setting/Updating Your Preferred International Number:
   To set or update your preferred international number, text “Intl set” followed by the full international number format (starting with either "00" or "+") to 1012.
   Example: Send "Intl set 00962XXXXXXXXX" to 1012 for a Jordanian number.
2. Inquiring About Your Preferred Number:
   To check your selected preferred international number, text “INQ Intl” to 1012.

No, calls to your preferred country will not consume minutes from your Flexi minutes allowance. You will be able to use your Flexi minutes for local use and for making calls to other countries.

Data carry-over is a great feature on New Freedom Plans that carries over your unused data to the next month only. Please note that only a maximum of 50% of the original plan’s data can be carried over with this feature. For e.g., if you are on AED 350 plan, you can carry over up to 10GB data to the next month.

Get tons of discounts worth AED 20/month on shopping, dining, wellness and travel with Smiles ‘Unlimited Buy 1 Get 1’ vouchers. Simply download the ‘Smiles UAE’ mobile app, register with your mobile number and start redeeming the offers today.

Enjoy public Wi-Fi access at more than 350 locations including shopping malls across the UAE:

• Make sure your Wi-Fi connection is turned on
• Connect to ‘UAE Wi-Fi by e&’
• Follow the steps to sign up (if you are a first-time customer)

GoChat Messenger is available in the Google Play and Apple App Stores:

• Direct Download: You can use this link from your mobile device: https://cutt.ly/gochat
• Website: Please visit: www.gochatapp.net and select the option for your device (IOS or Android)

Smartphones that meet the following requirements:

• Android devices*: running Android 5.0 and above.
• IOS Devices: running iOS 12 and above.

*must have Google Play Services installed

Please ensure:

• Your phone is able to receive SMS during the registration process.

GoChat Messenger is available for use worldwide.

Use the free data allowance to make voice and video calls to other GoChat Messenger app users anywhere in the world.