Simply use any of these methods to subscribe or unsubscribe to a range of add-ons (data booster, roaming add-ons, internet calling plan and other services):
- Via e& UAE app
- By dialling *101#
- By visiting any e& Business Centre or outlet
- By calling 101
Your plan’s payment and your calling minutes and data benefits for that month will be prorated. However, all your unlimited calls will still be available.
If you are an existing prepaid customer, you can move to any New Freedom plan of your choice. Just visit your nearest e& outlet or contact 101 to learn more about the required documents.
If you are an existing postpaid customer with leftover minimum commitment period, you will need to settle the early exit charges of the current plan before you move to the new plan.
If your plan doesn’t have a minimum commitment period, you can change your plan any time.
If you are an existing New Freedom plan customer, you can move to any plan within the range once in a month. In case your plan’s minimum commitment period is remaining, you will need to settle the early exit charges of the current plan before you move to the new plan.
Upon completion of initial 12 months commitment, no contract renewal will be required. Customer will continue on same subscribed plan at same monthly rental with no commitment.
If your plan has a minimum 12-month commitment period,
1. A one-time charge equal to the plan’s 1-month charge or AED 1,000 (whichever amount is lower) will apply in case of early termination in addition to any other applicable usage charges.
2. In case of downgrading to a lower monthly commitment plan before 12 months, a one-time charge of (current plan charge minus new plan charge) or (AED 1,000 minus new plan charge), whichever amount is lower, will be applied.
Bill explainer
We help you understand your bill better by explaining different parts of your monthly bill in detail.
Prepaid
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Roaming
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Visitor
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